"Update Error6"
I have been receiving three times "Update Error6" with 2 buttons[Cancel | Accept] on screen since this morning. Is it a bug??
iPhone 5, iOS 6.1.4
User profile for user:
mario49
User level:
Community Specialist
Morning chuatongsun,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
- Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
- There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
- Verify that access to ports 80 and 443 are allowed on your network.
- Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
- Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
- Restore your device while connected to a different network.
- Restore using a different computer.
Best of luck,
Mario