The operation could not be completed

The next time you have the problem, note the exact time: hour, minute, second.

If you have more than one user account, these instructions must be carried out as an administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Restart your router. If you still have problems, test on another network, if possible.

If you're using "Back to My Mac," try turning it off. Otherwise, if you're connecting wirelessly to the router, connect with Ethernet and turn off Wi-Fi, if possible.

I have been having this *exact* problem as well, Andy.

It seems to have begun (if memory serves) after I had merged some contact cards (so that I would only see one card and photo for people who already had existing contact cards in my data base but who also had Facebook-generated cards which appeared after the new OX began including them). Did you by any chance do that as well?

I notice in my system log that I have the same errors as you do around the calls to webdav.facebook.com. I really think this has something to do with Facebook integration with Contacts.

(BTW, it has behaved in this same way for me on 4 different networks...so I know it's not router-related in my case.)

I, too, am having the same *exact* problem. I am not sure when it started happening. It doesn't cause any sync problems between my macintosh, my iphone, and the icloud web site. But it's annoying the heck out of me.

Here are 106 lines of anonymized console output. BTW ... Linc Davis ... thank you for getting me to actualy *look* at the console. What a cool tool that is. 106 lines may be too much to look at but I just copied the ones that started with "contacts" - seemed like the right thing to do.

Thank you all for responding and thinking about this.

John

6/1/13 10:44:01.512 AM Contacts[18150]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://anonymous%40gmail.com@webdav.facebook.com/1256862497///anonymous%40gmail.com@webdav.facebook.com/1256862497/] Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7f869b6d5d40 {CoreDAVHTTPHeaders=<CFBasicHash 0x7f869d04aec0 [0x7fff73d3b110]>{type = immutable dict, count = 10,

entries =>

0 : Case Insensitive Key: Pragma = <CFString 0x7f869d9a1b80 [0x7fff73d3b110]>{contents = "no-cache"}

1 : Case Insensitive Key: X-FB-Rev = <CFString 0x7f869d9a1b60 [0x7fff73d3b110]>{contents = "832557"}

2 : Case Insensitive Key: Content-Type = <CFString 0x7f869d60b750 [0x7fff73d3b110]>{contents = "text/plain; ; charset="utf-8""}

3 : Case Insensitive Key: Connection = <CFString 0x7f869d62e360 [0x7fff73d3b110]>{contents = "keep-alive"}

6 : Case Insensitive Key: Date = <CFString 0x7f869d646700 [0x7fff73d3b110]>{contents = "Sat, 01 Jun 2013 15:43:50 GMT"}

8 : Case Insensitive Key: X-FB-Debug = <CFString 0x7f869d6268f0 [0x7fff73d3b110]>{contents = "1InVseqgGHC2OkpelHccvuCeXCdwFHpugieGBoClyZE="}

9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7f869d7709f0 [0x7fff73d3b110]>{contents = "OAuth realm="Facebook WebDAV", Basic realm="Facebook WebDAV""}

10 : Case Insensitive Key: Content-Length = <CFString 0x7fff73d150a0 [0x7fff73d3b110]>{contents = "40"}

11 : Case Insensitive Key: Cache-Control = <CFString 0x7f869d633ed0 [0x7fff73d3b110]>{contents = "private, no-cache, no-store, must-revalidate"}

12 : Case Insensitive Key: Expires = <CFString 0x7f869d633ba0 [0x7fff73d3b110]>{contents = "Sat, 01 Jan 2000 00:00:00 GMT"}

}

}

6/1/13 10:44:01.524 AM Contacts[18150]: -[NSAlert alertWithError:] called with nil NSError. A generic error message will be displayed, but the user deserves better.

6/1/13 10:44:01.909 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

6/1/13 10:44:01.909 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

6/1/13 10:44:01.910 AM Contacts[18150]: (

0 CoreFoundation 0x00007fff8c333b06 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff8c7b03f0 objc_exception_throw + 43

2 CoreFoundation 0x00007fff8c3ca40a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186

3 CoreFoundation 0x00007fff8c32202e ___forwarding___ + 414

4 CoreFoundation 0x00007fff8c321e18 _CF_forwarding_prep_0 + 232

5 CardDAVPlugin 0x000000010fe05c62 -[PHXCardDAVSource renewAccountCredentials] + 191

6 CoreFoundation 0x00007fff8c2e5eda _CFXNotificationPost + 2554

7 Foundation 0x00007fff88731e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

8 AddressBook 0x00007fff8d3b03fc __44-[PHXSource sendStatusDidChangeNotification]_block_invoke_0 + 327

9 AddressBook 0x00007fff8d2fac1f -[PHXSource sendStatusDidChangeNotification] + 86

10 Foundation 0x00007fff8877bd3a __NSThreadPerformPerform + 225

11 CoreFoundation 0x00007fff8c2b2b31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

12 CoreFoundation 0x00007fff8c2b2455 __CFRunLoopDoSources0 + 245

13 CoreFoundation 0x00007fff8c2d57f5 __CFRunLoopRun + 789

14 CoreFoundation 0x00007fff8c2d50e2 CFRunLoopRunSpecific + 290

15 HIToolbox 0x00007fff8ecd6eb4 RunCurrentEventLoopInMode + 209

16 HIToolbox 0x00007fff8ecd6c52 ReceiveNextEventCommon + 356

17 HIToolbox 0x00007fff8ecd6ae3 BlockUntilNextEventMatchingListInMode + 62

18 AppKit 0x00007fff85153563 _DPSNextEvent + 685

19 AppKit 0x00007fff85152e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

20 AppKit 0x00007fff8514a1d3 -[NSApplication run] + 517

21 AppKit 0x00007fff850eec06 NSApplicationMain + 869

22 libdyld.dylib 0x00007fff8d6967e1 start + 0

23 ??? 0x0000000000000002 0x0 + 2

)

6/1/13 10:44:28.762 AM Contacts[18150]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://anonymous%40gmail.com@webdav.facebook.com/1256862497///anonymous%40gmail.com@webdav.facebook.com/1256862497/] Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7f869e1c4130 {CoreDAVHTTPHeaders=<CFBasicHash 0x7f869b0d89b0 [0x7fff73d3b110]>{type = immutable dict, count = 10,

entries =>

0 : Case Insensitive Key: Pragma = <CFString 0x7f869d2a1430 [0x7fff73d3b110]>{contents = "no-cache"}

1 : Case Insensitive Key: X-FB-Rev = <CFString 0x7f869d2823b0 [0x7fff73d3b110]>{contents = "832557"}

2 : Case Insensitive Key: Content-Type = <CFString 0x7f869d2737e0 [0x7fff73d3b110]>{contents = "text/plain; ; charset="utf-8""}

3 : Case Insensitive Key: Connection = <CFString 0x7f869d2a1450 [0x7fff73d3b110]>{contents = "keep-alive"}

6 : Case Insensitive Key: Date = <CFString 0x7f869d22a9c0 [0x7fff73d3b110]>{contents = "Sat, 01 Jun 2013 15:44:18 GMT"}

8 : Case Insensitive Key: X-FB-Debug = <CFString 0x7f869b040ad0 [0x7fff73d3b110]>{contents = "OHFnIzOdJlkFNbZUI0C+3137MNlpwVByjwx1BYEDFHA="}

9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7f869d4ba300 [0x7fff73d3b110]>{contents = "OAuth realm="Facebook WebDAV", Basic realm="Facebook WebDAV""}

10 : Case Insensitive Key: Content-Length = <CFString 0x7fff73d150a0 [0x7fff73d3b110]>{contents = "40"}

11 : Case Insensitive Key: Cache-Control = <CFString 0x7f869b0f07d0 [0x7fff73d3b110]>{contents = "private, no-cache, no-store, must-revalidate"}

12 : Case Insensitive Key: Expires = <CFString 0x7f869d226740 [0x7fff73d3b110]>{contents = "Sat, 01 Jan 2000 00:00:00 GMT"}

}

}

6/1/13 10:44:28.777 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

6/1/13 10:44:28.778 AM Contacts[18150]: -[ACAccountStore renewCredentialsForAccount:withHandler:]: unrecognized selector sent to instance 0x7f869d1b3090

6/1/13 10:44:28.778 AM Contacts[18150]: (

0 CoreFoundation 0x00007fff8c333b06 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff8c7b03f0 objc_exception_throw + 43

2 CoreFoundation 0x00007fff8c3ca40a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186

3 CoreFoundation 0x00007fff8c32202e ___forwarding___ + 414

4 CoreFoundation 0x00007fff8c321e18 _CF_forwarding_prep_0 + 232

5 CardDAVPlugin 0x000000010fe05c62 -[PHXCardDAVSource renewAccountCredentials] + 191

6 CoreFoundation 0x00007fff8c2e5eda _CFXNotificationPost + 2554

7 Foundation 0x00007fff88731e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64

8 AddressBook 0x00007fff8d3b03fc __44-[PHXSource sendStatusDidChangeNotification]_block_invoke_0 + 327

9 AddressBook 0x00007fff8d2fac1f -[PHXSource sendStatusDidChangeNotification] + 86

10 CoreFoundation 0x00007fff8c2f0cd2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 18

11 CoreFoundation 0x00007fff8c2b147f __CFRunLoopDoBlocks + 255

12 CoreFoundation 0x00007fff8c2d57e4 __CFRunLoopRun + 772

13 CoreFoundation 0x00007fff8c2d50e2 CFRunLoopRunSpecific + 290

14 HIToolbox 0x00007fff8ecd6eb4 RunCurrentEventLoopInMode + 209

15 HIToolbox 0x00007fff8ecd6c52 ReceiveNextEventCommon + 356

16 HIToolbox 0x00007fff8ecd6ae3 BlockUntilNextEventMatchingListInMode + 62

17 AppKit 0x00007fff85153563 _DPSNextEvent + 685

18 AppKit 0x00007fff85152e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128

19 AppKit 0x00007fff8514a1d3 -[NSApplication run] + 517

20 AppKit 0x00007fff850eec06 NSApplicationMain + 869

21 libdyld.dylib 0x00007fff8d6967e1 start + 0

22 ??? 0x0000000000000002 0x0 + 2

)

Message was edited by: John Stalzer

Andy, John...I think I have corrected mine. At least it hasn't happened in over 16 hours...and that's something!

Because I had noticed that the error in my log at the point where Contacts was trying to hook up with the webdav.facebook.com was also shared in Andy's log (and I see this morning that it's also shared in John's log as well), I thought perhaps there was some trouble with the OS logging into Facebook that may be causing the error dialog box.

So yesterday afternoon, I went into my Mac's System Preferences | Mail, Contacts & Calendars | Facebook. Because the Facebook information had previously been filled in, I had to click "Show Existing Account". On the resulting screen, I could see that the Contacts application was indeed linked to Facebook (shown with a checkmark). I then clicked the "Details" button, and resubmitted my Facebook password. The system checked and verified the login, and I have not had one single error dialog box in Contacts ever since.

I'm hopeful maybe this will help you guys as well. Good luck. I know how crazy-making that error code can be!

I deleted and input the facebook account in the systems preferences | mail, contacts, and calendars. I am not sure if that will give the same results. I will post my results here.

I am trying this, too! hopefully it helps! Thanks in advance! =)Kari

Information.

Contacts/Calendar – Troubleshooting Sync

That was it for me. Thanks!