How can we install the iMac Graphics Firmware Update if the screen is white and I can't get to the Apple menu?

How can I install the iMac Graphics Firmware Update 2.0, if the screen is white and I can't get to the Apple menu? My computer has 5 vertical purple lines against white screen at startup before the Apple logo appears and the spinning gear...then everything disappears and the screen hangs on the white screen. I have tried unplugging and removing all my peripherals and the COMMAND, OPTION, P & R set of keys and still nothing. I have tried COMMAND C to start up from cd and it only tells me to turn off the computer and turn it back on. I found information on Apple's Support pages regarding the iMac Graphics Firmware Update but I am unable to download and install if I can't get to the Apple menu. Can anyone help?

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.3)

Posted on May 28, 2013 11:24 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can we install the iMac Graphics Firmware Update if the screen is white and I can't get to the Apple menu?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.