1 Reply Latest reply: May 28, 2013 12:44 PM by rccharles
Trishairene Level 1 (0 points)

Im trying to download and install but its not allowing me to. What do i do?

  • rccharles Level 5 (7,574 points)

    What are you trying to download?  Provide link.


    What error message do you getting?  exact wording.


    Are you installing from an administrator id?  usually required.


    What is your Mac OS X version?



    Here is how to find out what version of Mac OS you are running:

    Click on the blue apple in the upper left hand of the screen.


    click on this icon

    Picture 8.png


    Click on the first line, "About This Mac"


    Picture 9.png

    Most of these are numbers & that's what we want.


    What version & Processor do you have?