Q: Poor wifi connectivity

Hi Ayling001,

I'm sorry to hear you are having issues with your Wi-Fi connection on your iPad.

The article below explains the basic troubleshooting steps for this issue:

iOS: Troubleshooting Wi-Fi networks and connections

Basic troubleshooting

• Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
• Verify that you are in range of your Wi-Fi router or base station.
• Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
• Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
• Update your Wi-Fi router to the latest firmware.
  • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
• Restart your iOS device
  • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

After joining a Wi-Fi network, you notice the signal strength is weak or fluctuates

• Try moving closer to the Wi-Fi router or base station to see if the Wi-Fi signal improves.
• Check for sources of potential interference.
• Remove your iOS device from any case, stand, or other attachment to see if the Wi-Fi signal improves.
• Open Safari and try to load a webpage to see if the Wi-Fi signal improves.

If you are using a Wi-Fi router at home, refer to your user manual/documentation to assist you with some of these suggestions.

• Check the manufacturer's website for firmware or software updates for your Wi-Fi router.
• Check the wireless security option of your Wi-Fi router:
  • If you are using WEP security and have multiple WEP keys on your Wi-Fi router, try configuring your Wi-Fi router to use only a single WEP key in key index 1.
  • Consider using WPA or WPA2 instead. WPA and WPA2 encryption protocols are newer, more effective security options for wireless networks than the older WEP protocol.
• Temporarily disable wireless encryption or security on the Wi-Fi router to rule out encryption issues.
• Disable 40MHz in the 2.4GHz settings on the Wi-Fi router. Mac computers, iPhone, iPad, and iPod touch do not support this mode. Disabling it may reduce interference issues.
  
• Supported Wi-Fi networks vary by iPhone, iPad, iPod touch model (Example: Does my device support 802.11n?). Refer to Tech Specs for detailed information on which standards your device supports.

Find additional information on configuring your Wi-Fi router for use with iOS devices.

If the steps above do not improve the connectivity, these specific router settings may help:

iOS and OS X: Recommended settings for Wi-Fi routers and access points

I hope this information helps ....

Have a great day!

- Judy