HT204289: How to AirPlay content from your iPhone, iPad, or iPod touch

Learn about How to AirPlay content from your iPhone, iPad, or iPod touch
foyfer
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Q: Missing Airplay Icon in I Tunes 11

Airplay Icon missing in ITune 11

iMac, iOS 6.1.4

Posted on May 28, 2013 8:26 PM

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foyfer

Q: Missing Airplay Icon in I Tunes 11

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  • Helpful answers

  • by sterling r,

    sterling r sterling r May 31, 2013 7:07 AM in response to foyfer
    Community Specialists
    May 31, 2013 7:07 AM in response to foyfer

    Hello there foyfer,

     

    Heres a great article about troubleshooting Airplay, which has a section about the Airplay button not showing. Named Troubleshooting AirPlay and AirPlay Mirroring it can be found here http://support.apple.com/kb/TS4215.

     

     

    Symptoms

    Use these steps if:

    • The AirPlay icon doesn't appear on your iOS device, or iTunes on your computer, after following instructions about how to use AirPlay or AirPlay Mirroring.
      or
    • There are performance issues while using AirPlay streaming or AirPlay Mirroring.

    Resolution

    If the AirPlay icon doesn't appear
    Check for the AirPlay icon ( TS4215_01---en.png ) in the recently used apps section on your iOS device, or in iTunes on your computer (as in these articles about how to use AirPlay and how to use AirPlay Mirroring). The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).If you are still unable to see the AirPlay icon, try one of the following steps:

    • Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

     

    All the best,

    Sterling