HT4061: Find the serial number and other information for your iPhone, iPad, and iPod touch

Learn about Find the serial number and other information for your iPhone, iPad, and iPod touch
Betta123

Q: My iphone 3s is connected to find my device app and icloud acoount and it is connected to internet by 3G or wifi but when i use find my iphone it seems always offline and sometimes when i use the app from other device the battery level shows normally

I can't locate it at all

iPhone 3GS, iOS 6.1.2

Posted on May 29, 2013 6:41 AM

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Q: My iphone 3s is connected to find my device app and icloud acoount and it is connected to internet by 3G or wifi but when i use fi ... more

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  • by mario49,

    mario49 mario49 May 31, 2013 9:27 AM in response to Betta123
    Community Specialists
    May 31, 2013 9:27 AM in response to Betta123

    Morning Betta123,

     

    Thanks for using Apple Support Communities.

     

    For more information on this, take a look at this article:

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/ts4006

     

     

    "No location available," "Offline," or "Location Services Off" alerts

    This can occur if:

    • The date on your device is incorrect. This can be set in Settings > General > Date & Time.
    • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
    • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
    • Location Services is not enabled on your iPhone, iPad, or iPod Touch in Settings or on your Mac in Date & Time preferences. Learn more about Location Services on your Mac with OS X Lion or OS X Mountain Lion.
    • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

     

    Best of luck,

    Mario