HT203302: Get help with Personal Hotspot in iOS

Learn about Get help with Personal Hotspot in iOS
Madmax99Z

Q: Personal hotspot

Hi. How r u. My name. Maxi. And i would like to know that I am with Optus carrier and I try to use personal hotspot but every time I want to turn it on. It keep say to contact Optus. But when I call Optus they tell me to contact apple. Can u help me to get the personal hotspot on pls. Cause i try to use my ipohone 4s internet for my computer. But if i use vodafone carrier Or telstra carrier, I can use my personal hotspot no problem. Why? Can u pls help me to sort this out pls.  Thanks u very much.

iPhone 4S, iOS 6.1.3

Posted on May 29, 2013 7:30 AM

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Q: Personal hotspot

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  • by KiltedTim,

    KiltedTim KiltedTim May 29, 2013 7:53 AM in response to Madmax99Z
    Level 9 (55,569 points)
    Mac OS X
    May 29, 2013 7:53 AM in response to Madmax99Z

    Sounds to me like they don't have your account provisioned properly. Contact Optus again and escalate the call until you get someone who understands the word "provisioning".

     

    If it works with Vodafone and Telstra, then the problem must be with Optus.