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christinfromtx

Q: I recently purchased more icloud, however, my phone will not  backup to it-not even manually.

Recently purchased more icloud; however my phone will not back up to it-not even manually.  Has not backed it up since December.

iPhone 4S

Posted on May 30, 2013 8:54 AM

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Q: I recently purchased more icloud, however, my phone will not  backup to it-not even manually.

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  • by pvonk,

    pvonk pvonk May 30, 2013 10:55 AM in response to christinfromtx
    Level 6 (13,739 points)
    May 30, 2013 10:55 AM in response to christinfromtx

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847`

  • by christinfromtx,

    christinfromtx christinfromtx May 30, 2013 11:11 AM in response to pvonk
    Level 1 (0 points)
    May 30, 2013 11:11 AM in response to pvonk

    I have 1.7 GB available on my device and 11.8 GB used.  I just purchased more icloud and when I manually perform the back up, it "thinks for a while" then tells me the back up cannot be performed at this time.  I have turned the phone off and on.  Any othe rsuggestions?  I appreciate your help.

  • by pvonk,Solvedanswer

    pvonk pvonk May 30, 2013 11:31 AM in response to christinfromtx
    Level 6 (13,739 points)
    May 30, 2013 11:31 AM in response to christinfromtx

    If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test:   Go to...

     

    Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options.  Turn off all apps from backup and then do a manual backup.  If that doesn't work, then this post will not help.  If the backup works, then go back to the app list and turn some on and try another backup.  If successful, keep repeating these steps.  If it fails at some point, then try to zero in on the one app that seems to make the backup fail.  (I had this problem and found one app failing, probably due to a corrupt data file.)

     

    This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one.

  • by christinfromtx,

    christinfromtx christinfromtx May 30, 2013 11:43 AM in response to pvonk
    Level 1 (0 points)
    May 30, 2013 11:43 AM in response to pvonk

    Thank you!  It is working!  Is there any reason I should back up my apps?  I am mainly concerned with my photos, so I am only backing those up to save space.  I really appreciate your knowledge and help.

  • by pvonk,

    pvonk pvonk May 30, 2013 12:58 PM in response to christinfromtx
    Level 6 (13,739 points)
    May 30, 2013 12:58 PM in response to christinfromtx

    many users have lost photos when performing a restore, for whatever reason - I strongly suggest you first sync them with a computer, then decide whether you want to back them up to icloud.  If you have a lot, that will take up a lot of storage in icloud.