keith_ycw from singapore
Level 1 (0 points)

Q: Wifi auto disconnect

Need help, wifi auto d/c and won't connect back. Intermittent issue.

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.1.2

Posted on May 30, 2013 8:37 AM

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keith_ycw from singapore

Q: Wifi auto disconnect

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  • by sterling r,

    sterling r sterling r Jun 1, 2013 1:08 PM in response to keith_ycw from singapore
    Community Specialists
    Jun 1, 2013 1:08 PM in response to keith_ycw from singapore

    Hello there Keith,

     

    I recommend that you use this document to help fix the issue you are seeing here. You should start at the basic troubleshooting section and work your way down as needed.

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    Basic troubleshooting

    • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    • Verify that you are in range of your Wi-Fi router or base station.
    • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
    • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Update your Wi-Fi router to the latest firmware.
      • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
    • Restart your iOS device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on

     

    Take care,

    Sterling