Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my ipod wont turn on, and says its in 'restore mode'??

basically the other day my ipod crashed and now it wont turn on at all. I've plugged it into iTunes numerous times and it says it's in recovery mode, but when trying to restore the ipod to the original settings an 'unkown error 1601' occurs and then it starts over again.

I've tried different computers, different cables, updating everything, removing all other usb devices .............. so on


PLEASE HELP!!!!!!!! 😟 😟 😟

iPod touch, iOS 6.1.4

Posted on May 30, 2013 3:19 PM

Reply
5 replies

May 30, 2013 3:29 PM in response to rhyzbro

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

  1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
  2. Restore and wait for the error.
  3. When prompted, click OK.
  4. Close and reopen iTunes while the device remains connected.
  5. The device should now be recognized in Recovery Mode again.
  6. Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


Error 1600, 1601, 1602

Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

my ipod wont turn on, and says its in 'restore mode'??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.