Q: The iPod software update server could not be contacted?

First let's make sure that whether the problem is with your PC or with your device.

Did you try updating/restoring the device using any system other than yours?

Update Server

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- Try on another computer/network

- Wait if it is an Apple problem

hi , to all

my name is Goutham sai .

i am here to say the problem which u r facing with update or restore in itunes . i go the solution to this problem .

first od all u need to unnistall all the apple components installed in your computer ( i.e apple mobility centre , apple software update , apple application support and itunes ) then ,

go to localdisk(c)/windows/system32/drivers/etc   and then select host file and open with notepad . select all the matter and delete it . instead of it replace files given below .

FOR WINDOWS 7 , WINDOWS VISTA and WINDOWS SERVER 2008 :

# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handle within DNS itself.

#       127.0.0.1       localhost

#       ::1             localhost

FOR WINDOWS XP or SERVER 2003 :

# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

after copying ( run notepad in administrative mode ) save it as host file which is at localdisk(c)/windows/system32/drivers/etc . after that you install the latest itunes ( at present latest is itunes 11 )

now after opening itunes click update or restore it will be prosecced without errors .

for any details see video

http://www.youtube.com/watch?v=goyTeSH6Og0&feature=youtu.be

thank you .

This Apple article that I included in my first reply included resetting the hosts file.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server