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my software stops at "publish product information" and freezes up. whats going on

this is the second time this is happened and i dont know what to do

HP, Windows 7, ipod touch user

Posted on May 31, 2013 4:49 AM

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3 replies

Community Specialist

Jun 2, 2013 11:41 AM in response to Pudski

Hello, Pudski.

The article below will help you troubleshoot issues installing Apple software for Windows 7.

Trouble installing iTunes or QuickTime for Windows

http://support.apple.com/kb/ht1926

Cheers,

Jason H.

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Level 1

0 points

Jun 3, 2013 12:15 AM in response to jason269

just to let you know, its windows 8 and 64 bit siftware and yes i deleted all temp files even the one at appdata.... and no your fix didnt work

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Community Specialist

Jun 3, 2013 6:26 AM in response to Pudski

Pudski,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

Cheers,

Jason H.

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my software stops at "publish product information" and freezes up. whats going on

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