how to proceed

I got an ipad mini, clearly remember enabling location services during set-up - "I should choose yes, I can find my ipad if its lost or stolen. that's smart!" - , and then promptly misplaced my ipad - it may have been stolen by a very daring and nimble theif, but misplaced is more likely. Now a few things seemed to go wrong: Find My iPhone cannot see the ipad - which is not unusual especially if it is off or not on wifi, but the device is not even listed - all that shows up under the gadget list is my current iPhone 5 and two older iphones which have long ago been replaced. When I call customer support they said, "No, you need to download the Find My iPad application, it's different than the Find My iPhone app" - I was told this two times by two different representatives. No such app exists, or at least that I can find in the app store with an iPhone 5 or in iTunes on my iBook. When I call back I am told that technical support has special software that they can download onto my ipad to help find the device and that they could provide help beyond what the Find My iAnything could do...all I need to do is buy a months worth of tech support for $100, seems worth it. So a few credit card numbers later I am on with tech support, nice guy, has me connect to iCloud, we see that the device is not listed or visible, he can't say much about why that is, confirms that there is no Find My iPad app, tells me he is going to do some things on his end to see if he can find the ipad and that he'll call me back...that was last Friday and I have not heard back from him. Called tech support again to learn what else I should be waiting for or what can be done and why the device is not listed. I am told, "Yea, I'm sorry. There isn't much else that can be done...No, I'm sorry, currently Apple does not yet have the technology to [do what the representative who sold you our services was describing]...Yes, here is the number for billing and they would be the ones to talk to about a refund [for being sold services that don't exist]. I call the billing department and am told that because I used technical support that I cannot receive a refund. With continued requests to talk to a supervisor I am told that my case will be sent to a review department where they will listen to the conversations which were recorded and that someone will call me back in 24-48 hours...that was a few days ago.

I lost my ipad, thats fine, I have lost things in the past. I am also okay with special wizard-technology not being able to locate the little thing. My concern is that I have been told twice that I would be called back and haven't, I was told twice that an app exists that does not exist, and I was sold services that don't exist. My question is: is there a way to help iCloud acknowledge the device - have it at least show up under the list of devices even if it is not locate-able - without having the device in my hands? And why, if I have purchased software for the ipad and turned on location services, is it not listed as a device within my account?

Thanks much.

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