Vikky2426

Q: New macbook pro but with Image Retention problem :(

I've just bought my first ever mac book and really excited to explore it but I just found out that it has IR problem as I have LG screen instead of samsung. I'm just wondering what to do? Should I return it using my 14 day return policy and when I get my money back order a new one assuming the new one might have samsung display? Or should I tell them that it's faulty... and claim warranty?

 

Below is how I found it's LG not samsung...

 

ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Color LCD

LP154WT1-SJA1

DCN241709WMF49JA5

Color LCD

MACBOOK PRO (RETINA, 15-INCH,EARLY 2013)

Posted on May 31, 2013 4:03 AM

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Q: New macbook pro but with Image Retention problem :(

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  • by mende1,

    mende1 mende1 May 31, 2013 4:05 AM in response to Vikky2426
    Level 10 (93,324 points)
    Desktops
    May 31, 2013 4:05 AM in response to Vikky2426

    Welcome to Apple Support Communities

     

    Just take your computer to an Apple Store or reseller and you will receive a new computer. During the first 14 days of use, if you have a problem, you should return it and get another one, or take your computer to an Apple Store or reseller and let the Genius do whatever he/she wants: they can give you a new MacBook Pro or they can replace the display

  • by Ralph Landry1,

    Ralph Landry1 May 31, 2013 4:08 AM in response to Vikky2426
    Level 8 (41,782 points)
    May 31, 2013 4:08 AM in response to Vikky2426

    Return within the 14-day refund period is always an option but getting another with the same display manufacturer is a problem dependent on the production run the store has in stock.

     

    Read through http://support.apple.com/kb/HT5455 on image retention and see if this helps making your decision.