Devices not showing up in iTunes

Suddenly none of my devices are showing up in Itunes, 11.0.3 on my Mac running 10.8.3. They were working fine last week but now both Iphone 5 and my IPad will not sync via WiFi or even show up when connected via USB.

Mac Pro, OS X Mountain Lion

Posted on May 31, 2013 6:26 AM

Reply
4 replies

Jun 2, 2013 12:10 PM in response to Zave

Hi Zave,


I'm sorry to hear you are having issues with your iPhone and iPad not being detected in iTunes on your Mac.

The article below will explalin the basic troubleshooting steps for this issue:


iOS: Device not recognized in iTunes for Mac OS X


Follow the steps listed in the article for the iPhone first as this may resolve the issue with both iOS devices.


I hope this information helps ....



- Judy

Jun 5, 2013 7:02 AM in response to Michael Pella

After talking with two people at Apple, we solved this problem by downloading and reinstalling Itunes on my Mac. While this reinstallation was recommended on the Apple website for Window's machines, it was not mentioned for Macs.


Reinstallation was very easy. I just went to the Apple website and downloaded a fresh copy of Itunes. I installed it right over my corrputed copy without having to do a uninstall. All my settings, playlists and music showed up on the re-install with no issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Devices not showing up in iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.