Maber
Level 1 (15 points)
Apple Music

Q: Drop Down Menus in iTunesConnect are non functional

When I login to iTunesConnect (tried multiple browsers, clearing cache, etc) it says I have to approve the contract. When I go to contracts it says I have to chose a legal entity from the drop down menu. The menu is empty. When I try to add myself to the menu, it says I've already been added and I should choose myself from the drop down menu.

 

When I go to contact us, there is a drop down menu asking what the nature of my inquiry is. The menu is blank.

 

There is no place on iTunesConnect to submit a book for publishing. (Maybe this option appears after the contract has been approved?)

 

Nowhere in iTunesConnect are the drop down menus populated. They are all empty. And, therefore, completely useless.

 

What should I do?

 

(My iTunesConnect, by the way, if that's necessary information.)

 

<Email Edited by Host>

Posted on May 31, 2013 10:46 AM

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Maber

Q: Drop Down Menus in iTunesConnect are non functional

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  • by RXTH,

    RXTH RXTH Jun 20, 2013 12:11 PM in response to Maber
    Level 1 (0 points)
    Jun 20, 2013 12:11 PM in response to Maber

    It took me three attempts of adding my legal entity before it appeared in the drop down menu using Safari.  I have no idea what happened or why.  Would not work at all in Firefox. 

  • by pwgruber,

    pwgruber pwgruber Dec 20, 2013 8:03 PM in response to Maber
    Level 1 (0 points)
    Dec 20, 2013 8:03 PM in response to Maber

    I'm having the same issue. For the past week, I've been trying to set-up an account with iTunes Connect. The drop down menus don't work. I've re-entered my company name five times and it still isn't showing up. When I try to use the "Contact Us" feature, it's another drop down menu which doesn't work. Has anyone figured out a solution to this proglem?

  • by vinnyvg,

    vinnyvg vinnyvg Dec 23, 2013 6:56 PM in response to Maber
    Level 4 (1,880 points)
    Desktops
    Dec 23, 2013 6:56 PM in response to Maber

    Apart from your other problems.... if you are using iBooksAuthor - you do not  "publish" using iTunesConnect.

    You use iTunesProducer which can be downloaded from your iTunesConnect  > Delivery your Content page.. but not until after December28th.

     

    On  the  missing functions in Drop Down menus, unless you have a fault of corrupted files...  greyed out items in Drop Down menu usually indicate its because their part of a procedure is not  open for you to use because an early part of the process is  not yet submitted.

     

    Apple are shut down  until after the 28th of December, so  that's is also another reason the menu items are not available. You will need to wait a few days and check again.

     

    BTW.. although they have been edited out... its not advisable to put on display any account information that  could  help the unscrupulous to gain advantage.

  • by Maber,

    Maber Maber Dec 23, 2013 7:35 PM in response to vinnyvg
    Level 1 (15 points)
    Apple Music
    Dec 23, 2013 7:35 PM in response to vinnyvg

    1. I am not using iBooksAuthor. I have an ePub file I want to upload.

     

    2. The items are not greyed out because I am not allowed to access them. They are missing. The drop menu is completely non functional.

     

    3. Has Apple been shut down for 8 months? Because that's how long ago I contacted them about this problem. Repeatedly.

  • by dangrec,

    dangrec dangrec Sep 22, 2016 10:01 AM in response to Maber
    Level 1 (4 points)
    Sep 22, 2016 10:01 AM in response to Maber

    Did you ever solve this problem? I'm having the same problem, repeatedly.