1 Reply Latest reply: Jun 3, 2013 7:26 AM by matt00
bthov Level 1 (0 points)

I have a 6th generation ipod that appears to be functional but the screen is blank.  Can someone help troubleshoot?

iPod nano
  • Level 5 (4,015 points)

    Hello bthov,



    Thanks for the question. The following article may provide more information in troubleshooting this issue:


    iPod nano (6th generation): Hardware troubleshooting



    Will not turn on or screen remains dark


    - Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.


    - If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.


    - If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.


    - If the screen remains dark and will not turn on, then your iPod may need service.




    Matt M.