1 Reply Latest reply: May 31, 2013 9:28 PM by King_Penguin
Buggdoggie Level 1 Level 1 (0 points)

I inadvertently purchased an app...it doesn't work as I thought, and there was no was

Y to know from the pre purchase app description. How can u get a refund?


iPad
  • 1. Re: Inadvertently purchased app, need refund
    King_Penguin Level 10 Level 10 (95,210 points)

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.