On my I phone 5 when looking at backups, I see two iPhones, top one has 13GB and bottom one which labeled this iPhone has 0KB. I am currently unable to take photos or download apps as message says have no storage space. Help please

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Level 1

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On my I phone 5 when looking at backups, I see two iPhones, top one has 13GB and bottom one which labeled this iPhone has 0KB. I am currently unable to take photos or download apps as message says have no storage space. Help please

iPhone 5, iOS 6.1.4, Recently upgraded to iphone5 from 4

Posted on Jun 1, 2013 2:08 AM

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Answer 1

fromsouth

Level 5

4,945 points

Jun 1, 2013 5:13 AM in response to T8RMK

Sounds like your phone is FULL, no more space.

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Answer 2

pvonk

Level 6

13,857 points

Jun 1, 2013 6:22 AM in response to T8RMK

The problem could be that you don't have enough storage on the device itself, not on iCloud. Go to Settings>General>Usage to see how much "Storage" you have available. Farther down the list is the available storage on iCloud.

Also check:

Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

A device needs many MB of storage in order to perform a backup to iCloud.

Also see: http://support.apple.com/kb/ht4847`

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