HT203516: Get help creating an iCloud backup

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T8RMK
Level 1 (0 points)

Q: On my I phone 5 when looking at backups, I see two iPhones, top one has 13GB and bottom one which labeled this iPhone has 0KB.  I am currently unable to take photos or download apps as message says have no storage space.  Help please

On my I phone 5 when looking at backups, I see two iPhones, top one has 13GB and bottom one which labeled this iPhone has 0KB.  I am currently unable to take photos or download apps as message says have no storage space.  Help please

iPhone 5, iOS 6.1.4, Recently upgraded to iphone5 from 4

Posted on Jun 1, 2013 2:08 AM

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T8RMK

Q: On my I phone 5 when looking at backups, I see two iPhones, top one has 13GB and bottom one which labeled this iPhone has 0KB.&nbs ... more

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  • by fromsouth,

    fromsouth fromsouth Jun 1, 2013 5:13 AM in response to T8RMK
    Level 5 (4,833 points)
    iCloud
    Jun 1, 2013 5:13 AM in response to T8RMK

    Sounds like your phone is FULL, no more space.

  • by pvonk,

    pvonk pvonk Jun 1, 2013 6:22 AM in response to T8RMK
    Level 6 (13,739 points)
    Jun 1, 2013 6:22 AM in response to T8RMK

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847`