AT&T iPhone 5 not ringing always
Anybody have this issue?
about 10 to 15% of the time, incoming calls on my iphone 5 don't ring and go instantly to voicemail. If my phone is in front of my like on my desk, I will see that a call is coming in but just not giving me an audio alert. If the caller, who only gets 2 rings before getting my voicemail (VM), leaves a message, I will usually get a voicemail alert. This is usually how I know I just got a no ring call.
When I get a call that rings but I don't answer for whatever reason, it takes about 4 rings before switching to VM.
I've been troubleshooting with AT&T and Apple and done the following:
1. Replaced the iPhone 5
2. Replaced the AT&T Simm card
3. Run the new phone without any 3rd party apps to rule out software conflict. Ran the phone this way for 2 weeks with just latest iOS apps
4. ATT has reviewed my account and advises they've configured me properly
This problem has happened in mutliple locations to rule out it being my apartment.
My audio quality is always reported as good to whomever I'm talking to.
I can't replicate the problem. If you were to call me and I got a no ring but got a VM, and called you back to re-call me, every time I've done this, on the 2nd call in, my phone rang.
So my phone knows there's an incoming call and if it doesn't ring, it at least shows me visually there's a call coming in. Followed by a VM alert if a VM is left.
So at this point we don't know if it's an ATT network or Apple hardware problem.
Anyone hear of anyone having no ring problems?
Thanks,
Steven
iPhone 5, iOS 6.1.2