14 Replies Latest reply: Mar 22, 2014 7:25 PM by Barney-15E
lburech Level 1 Level 1 (0 points)

I am getting messages in my "Junk" folder that are not junk.  How do I make sure that messages from these individuals land in my inbox from now on and not in my Junk folder?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • CT Level 6 Level 6 (16,835 points)

    You are using Apple Mail? Have you selected these messages and marked them as "not junk"?

  • Eric Root Level 7 Level 7 (32,920 points)

    It takes Apple Mail's junk filter time to learn what you don't think is junk.

     

    You can make adjustments in Mail/Preferences/Junk Mail.

  • Eric Root Level 7 Level 7 (32,920 points)

    Screen Shot 2013-06-01 at 3.53.44 PM.png

  • lburech Level 1 Level 1 (0 points)

    Yes, I am using Apple Mail.  Is there an easy way to mark messages that land in my junk folder as "not junk"  (similar to the way they are markded as "junk) as suggested by CT?

  • Barney-15E Level 8 Level 8 (41,540 points)

    Select the message and click the Not Junk button in the toolbar.

    Screen Shot 2013-06-01 at 4.59.44 PM.png

    The button will be a "thumbs down" if the message is not marked as junk.

    If the button doesn't appear in the toolbar, right-click on the toolbar and select Customize Toolbar. Drag the junk button to wherever you'd like.

     

    Mail should learn it is not junk.

  • Trouserkoff Level 1 Level 1 (0 points)

    I'm on an iPad and there is no mail/preferences

  • Csound1 Level 8 Level 8 (42,395 points)

    Trouserkoff wrote:

     

    I'm on an iPad and there is no mail/preferences

    Perhaps you should post in the iPad forum then.

  • Ashto Level 1 Level 1 (0 points)

    I have the same issue but the problem is I don't have the thumbs-up icon and can't seem to find it either in cutomize toolbar. I'm using imap emails. Any advise please?

  • Csound1 Level 8 Level 8 (42,395 points)

    It's in Customize Toolbar.

  • Barney-15E Level 8 Level 8 (41,540 points)

    It isn't a thumbs-up icon. It is a thumbs-down icon. It is the same button. When in the toolbar, the icon changes based on the context. If the email is marked as Junk, it is a thumbs-up. If it is not marked as junk, then it is a thumbs-down icon.

  • nickaster Level 1 Level 1 (0 points)

    Ridiculously misleading.  I had to read this forum for weeks before I saw that there is NO THUMBS UP icon.  YOu have to click on the thumbs down one, then you get an option to mark as "not junk" ...  FINALLY!!!!

  • Barney-15E Level 8 Level 8 (41,540 points)

    nickaster wrote:

     

    Ridiculously misleading.  I had to read this forum for weeks before I saw that there is NO THUMBS UP icon.  YOu have to click on the thumbs down one, then you get an option to mark as "not junk" ...  FINALLY!!!!

    If you don't have a "Thumbs-Up" icon, then the message isn't marked as Junk by Mail, even if it is in the Junk mailbox.

    Clicking thumbs-down, then thumbs-up doesn't do anything besides marking it as junk, then unmarking it.

     

    If it is ending up in the Junk Mail folder but it is not marked as Junk, it is being identified as Spam by an outside source which Mail trusts and thus puts it into the Junk mailbox.

  • nickaster Level 1 Level 1 (0 points)

    Darn.  So now I'm even more confused.  What the heck could it be? My domain provider?

  • Barney-15E Level 8 Level 8 (41,540 points)

    nickaster wrote:

     

    Darn.  So now I'm even more confused.  What the heck could it be? My domain provider?

    Possibly. There is a setting in Mail's Junk Preferences to respect Spam headers in email. Turn it off and see if they are still showing up in the Junk Mailbox.

     

    You can also look at the Raw Headers and see if there are X-Spam headers. I don't think they will identify where they came from.

    My ISP has recently started quarantining a lot more email into their own Spam folder on the server.