HT201400: If you can’t connect to the iTunes Store

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lisafromsan francisco
Level 1 (0 points)

Q: i can't connect to the itunes/app store

when i try to upgrade my itunes to the latest version, a window comes up telling me i'm not connected to the internet, but i am. i can't upgrade or connect to the itunes store/app store! please help! thanks, this is a new to me computer

Posted on Jun 1, 2013 11:54 AM

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lisafromsan francisco

Q: i can't connect to the itunes/app store

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  • by justquessing,

    justquessing justquessing Jun 1, 2013 1:15 PM in response to lisafromsan francisco
    Level 1 (35 points)
    Jun 1, 2013 1:15 PM in response to lisafromsan francisco

    Guessing Windows Computer -

    Simply unable to connect to the Servers that are needed by iTunes to do that task - Any Security Software on the computer? - Disable it - try that first - if still get the message test a Secure Website and make sure able to get to the Secure Site

    Otherwise the Servers could be busy by many other iOS users and iTunes users on the Servers.

     

    If a home WiFi connection may need to reboot router - double check and make sure the Firmware for the router is updated -

     

    Hope this helps