HT203516: Get help creating an iCloud backup

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Malcolm222
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Q: I backed up my phone before updating its software, and now when i try to restore my data from the backup, it says my phone does not have enough space, please help?

I just updated my iphone, and backed up my phone to itunes. After the update, i tried to restore my iphone from the back up and it says that my iphone does not have enough space. PLEASE HELP

iPhone 4S, iOS 6.1.3, just updated

Posted on Jun 1, 2013 7:28 PM

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Malcolm222

Q: I backed up my phone before updating its software, and now when i try to restore my data from the backup, it says my phone does no ... more

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  • by randers4,

    randers4 randers4 Jun 1, 2013 8:15 PM in response to Malcolm222
    Level 9 (62,845 points)
    Jun 1, 2013 8:15 PM in response to Malcolm222

    Was the backup in iTunes?  And was your iPhone almost full when you backed it up?

  • by Malcolm222,

    Malcolm222 Malcolm222 Jun 1, 2013 8:17 PM in response to randers4
    Level 1 (0 points)
    Jun 1, 2013 8:17 PM in response to randers4

    Yes i backed it up on itunes not icloud. And my phone was almost full as well. I tried erasing all the content, and then restoring it from the back up but it says that my phone has "no space".

  • by randers4,

    randers4 randers4 Jun 1, 2013 8:25 PM in response to Malcolm222
    Level 9 (62,845 points)
    Jun 1, 2013 8:25 PM in response to Malcolm222

    You need some free space on your phone in order to restore the backup.  If the backup takes up too much capacity there isn't enough room to restore it.

     

    There's a post here describing a way to use 3rd party software to edit the backup and remove some of the content so it will fit on your device in situations like this.  I have no personal experience with this, but as it was marked as correct, I thought I would pass it along: https://discussions.apple.com/thread/4777587?start=0&tstart=0.

     

    If you want to try doing this, I would recommend you back up your backup first in case something goes wrong.  You'll find the backup at one of the following locations:

     

    1. Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    2. Windows Vista/7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    3. Mac OS X: ~/Library/Application Support/MobileSync/Backup/

  • by gsmbabu,

    gsmbabu gsmbabu Jun 11, 2015 10:27 AM in response to randers4
    Level 1 (0 points)
    Jun 11, 2015 10:27 AM in response to randers4

    how to find password? Windows Vista/7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\