why doesn't my itunes library that is in the cloud appear on my iPhone only 50% is there and loads of space on the iPhone

i have uses itunes match to put the library up on to the cloud, itunes match says i have 4000+ songs in the cloud, but the iphones only have 2000+ songs. i have tried turning itunes match on and off but nothing seems to help.

iPhone 5, iOS 6.1.4

Posted on Jun 2, 2013 12:37 AM

Reply
2 replies

Jun 2, 2013 12:42 AM in response to michelle from Cambs

I haven't used iTunes match myself, but here are a couple of articles that may be helpful:


http://support.apple.com/kb/HT5637 iTunes Match on the iPhone, iPad, or iPod Touch.


http://support.apple.com/kb/TS4054 iTunes Store: Troubleshooting iTunes Match.


If those aren't helpful, you could try AppleCare if you still have phone support remaining (90 days free unless you purchased the AppleCare protection plan.). They can also offer Pay Per Incident for $19.00 - Or you could make an appointment at your local Apple Retail store genius bar.


Best of luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why doesn't my itunes library that is in the cloud appear on my iPhone only 50% is there and loads of space on the iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.