HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

tsentser

Level 1 (0 points)

Q: Help!

My itunes says the ipad software update server could not be contacted. I don't have permission to access requested source. What should I do?

Posted on Jun 2, 2013 4:56 AM

I have this question too

Q: Help!

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Helpful answers

by matt00,

matt00 Jun 4, 2013 7:36 AM in response to tsentser
Level 5 (4,015 points)

Jun 4, 2013 7:36 AM in response to tsentser

Hey tsentser,

Thanks for the question, and welcome to Apple Support Communities.

The following article addresses the cause a potential resolution of the error "iTunes could not contact the iPad software update server...":

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814

Thanks,

Matt M.
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