Benjamin Rubin
Level 1 (0 points)

Q: can't join any wifi with my iPhone 5

the error message states it states "incorrect password for wifi". I can get on with ipdad and macbook. password is correct. I set the wifi to WPA/WPA2 Personal

iPhone 5, iOS 6.1.4

Posted on Jun 2, 2013 11:06 AM

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Benjamin Rubin

Q: can't join any wifi with my iPhone 5

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  • by sterling r,

    sterling r sterling r Jun 4, 2013 9:19 AM in response to Benjamin Rubin
    Community Specialists
    Jun 4, 2013 9:19 AM in response to Benjamin Rubin

    Howdy Benjamin,

     

    Here is a great little article about troubleshooting wifi connections on iOS. Named iOS: Troubleshooting Wi-Fi networks and connections it can be found here http://support.apple.com/kb/ts1398.

    These sections in particular:

     

    Occasionally while using your iOS device, you may notice unexpected Wi-Fi behavior, such as:

    • Difficulty locating or connecting to a network
    • Unexpected Wi-Fi signal strength or disconnects
    • Unable to access the Internet
    • Not automatically connecting to Wi-Fi when expected

    Follow these steps to troubleshoot the above issues.

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    And

     

    Unable to connect to a Wi-Fi network

    • Verify that you are attempting to connect your desired Wi-Fi network.
    • Make sure you are entering your Wi-Fi password correctly.
      • Passwords may be case sensitive and may contain numbers or special characters.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

    Regards,

    Sterling

  • by Benjamin Rubin,

    Benjamin Rubin Benjamin Rubin Jun 4, 2013 9:29 AM in response to sterling r
    Level 1 (0 points)
    Jun 4, 2013 9:29 AM in response to sterling r

    Thanks. I had done all of this already. I spoke to Apple, they advised backing up the phone and reinsatll, but the phone won't back up via Itunes, it does on the cloud. We concluded the Ios is corrupted and i have an appointment at the genius bar