My Ipod Nano 7th gen will not connect to my labtop? Itunes says "An Ipod has been detected, but could not be identified." Can someone assist me?

Hey taye909,

Thanks for the question, and welcome to Apple Support Communities.

The following article addresses this error message and may provide a resolution to your issue:

iPod nano: Error message saying that iPod 'could not be identified properly'

http://support.apple.com/kb/TS3218

Thanks,

Matt M.

hi - didnt work for me...any suggestions aside from re-installing 8.1? Really finding Apple need to test their software more thoroughly.

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):

1) iTunes

2) Apple Software Update

3) Apple Mobile Device Support

4) Bonjour

5) Apple Application Support

Then you restart your computer.

Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).

Then you restart your computer again.

Mine is working perfectly again now.

I hope it works for you,

Carmen.

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):

1) iTunes

2) Apple Software Update

3) Apple Mobile Device Support

4) Bonjour

5) Apple Application Support

Then you restart your computer.

Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).

Then you restart your computer again.

Mine is working perfectly again now.

I hope it works for you,

Carmen.

that worked! thank you so much... i went through so many trouble shooters!