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User profile for user: Coolbeanzed
Coolbeanzed Author
User level: Level 1
8 points

My iPod touch 5th gen can't play videos?

I've had my iPod touch 5th gen since Christmas Eve and I haven't had any problems with it, but a few days ago it stopped playing videos and now - even though I have turned it off and back on and turned the wifi off and back on again - it still can't play videos off any site, Facebook, dailymotion, YouTube, nothing. But I can view webpages and get Internet connection just fine!!

So if you know what I could do to fix it please help because it's very frustrating!!! Thanks

iPod touch, iOS 6.1.3

Posted on Jun 2, 2013 2:18 PM

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User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Posted on Jun 2, 2013 2:44 PM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset network settings: Settings>General>Reset>Reset Network Settings

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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2 replies
Question marked as Best reply
User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Jun 2, 2013 2:44 PM in response to Coolbeanzed

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset network settings: Settings>General>Reset>Reset Network Settings

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Reply

My iPod touch 5th gen can't play videos?

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