3 Replies Latest reply: Jun 4, 2013 9:27 AM by BDAqua
pmtswdoc Level 1 (0 points)

I am unable to get to log on to my personal acct. I click on it and it brings me back to the log on square.

Have done a safe boot but still unable to get past the log on square.

I have no idea what I have done to make this occur. 

Can get on the guest acct but fine but obviously need to get to my personal acct.

My computer worked fine 2 days ago.

Any help woud be great...I'm not that computer savvy so use of layman terms would be appreciated.

: ) Thanks

MacBook Air, Mac OS X (10.5.8)
  • BDAqua Level 10 (122,286 points)



    In the guest account can you create a new admin account with your admin password to unlock the lock?


    Open System Preferences>Accounts, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


    "Try Disk Utility


    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."




    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)


    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

  • pmtswdoc Level 1 (0 points)

    Thanks for your quick reply, and assistance.

    Although I'm still unable to get into My original admin acct. Your suggestions helped me clean up the hard drive and set up another admin acct.

    Thank you, I believe I will have to take it in to be looked at.


    Appreciate your help, : )

  • BDAqua Level 10 (122,286 points)

    OK, good luck with it!