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bmfender

Q: Can't download a audiobook that i purchased ?

Can't download a audiobook that i purchased ?

iMac, OS X Mountain Lion (10.8.3)

Posted on Jun 2, 2013 7:32 PM

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Q: Can't download a audiobook that i purchased ?

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  • by King_Penguin,

    King_Penguin King_Penguin Jun 2, 2013 9:54 PM in response to bmfender
    Level 10 (135,684 points)
    iTunes
    Jun 2, 2013 9:54 PM in response to bmfender

    Do you mean download or re-download ? If download then what happens when you try ?

     

    If re-download then audiobooks are currently a one-time only download from the store, and they aren't included in iTunes Match, that's currently for music only. If you don't still have a copy of it on your computer nor on a backup of your downloads, then if it's still in the store you could try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by joshuafromcambridge,

    joshuafromcambridge joshuafromcambridge Oct 25, 2013 7:56 AM in response to King_Penguin
    Level 1 (0 points)
    Oct 25, 2013 7:56 AM in response to King_Penguin

    I am having this issue on ios 7.0.3, with an audiobook I purchased.

     

    My phone will NOT download the audiobook.  Music app shows the 3 tracks of the book, but there is no audio/no data - and the store app indicates the book has been "purchased" but does not actually download.

     

     

    - have tried the 'safari cookies' change

    - allowed downloads over cellular/4G connection

    - have "deleted" the audiobook and tried to "re-purchase" but fails & simply adds the "name" of the audio book back to the music app, with NO CONTENT

    - have restarted the phone

    - have upgraded from 7.0.1 to .3, still same

    - I cannot wipe the phone.  That is a ridiculous way to get to the download

     

    Other content (music) downloads fine. 

  • by roaminggnome,

    roaminggnome roaminggnome Oct 25, 2013 8:00 AM in response to joshuafromcambridge
    Level 10 (97,411 points)
    Oct 25, 2013 8:00 AM in response to joshuafromcambridge

    Contact itunes support