iPod dead
My iPod show a dead face on the screen n suggesting to come to apple support website, what should I do? Thanks
iPod classic
User profile for user:
jeremy_v
User level:
Community Specialist
Hi Re Parkes,
Welcome to Apple Support Communities.
See this article for some information about the "sad iPod" icon:
http://support.apple.com/kb/ts1373
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:
- Go to http://www.apple.com/retail/storelist/.
- Choose an Apple Store location.
- Click the Reserve link under Genius Bar.
- Choose iPod.
- Select your desired reservation date and time.
Best,
Jeremy