Ghosting Problem

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Ghosting Problem

Hi, i purchased an iMac from Apple's official distributor in Turkey, "Bilkom", at 24 March 2013. After two months I noticed a ghosting problem in my iMac and took it to "Artı Teknik Servis" for technical support. The technical servise confirmed the problem, yet refused to change my iMac and instead offered basically the replacement of the related part. Their arguement is I had to apply them within 1 month's time for change but I found out that the time for such hidden defects is two years, not 1 month. I had to take my iMac back, no problem solved. It was quite unprofessional for such a company, being the main distributor of Apple in Turkey. I hope you can provide support for my problem.

Thank you.

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.3)

Posted on Jun 3, 2013 12:05 PM

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Answer 1

Jun 3, 2013 12:10 PM in response to 02project

We are fellow users on these discussions and not Apple staff. There is a knowledge base article on screen burn-in/ghosting/image retention found at http://support.apple.com/kb/HT5455 and you can also find Apple support contact numbers to call at http://support.apple.com/kb/HE57 to seek further local help with this matter.

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Answer 2

Jun 3, 2013 12:12 PM in response to 02project

Possibly Turkey has some laws that relate to this, but Apple's warranty says that they will either repair or replace at their option. You can read the warranty here in Turkish.

Best of luck.

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Answer 3

02project Author

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Jun 3, 2013 3:11 PM in response to Ralph Landry1

Hi, how can i contact apple, i am living in Istanbul and apple don't support my country phone number. I just want to solve my problem but Turkey's Apple reseller don't!

thank you.

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Answer 4

Jun 3, 2013 3:19 PM in response to 02project

Now that I see your problem, the Apple support link just deals with iPhones, try contacting Apple headquarters in the US and explain your problem and see if they have a awe to help you. The corporate contact information is: http://www.apple.com/contact and I will continue to try and find a contact point for you also.

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Answer 5

02project Author

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Jun 3, 2013 3:25 PM in response to Ralph Landry1

Please help me. this problem disturb me, when i designing on photoshop i see ghost image on my psd file!

Although i sold this mac from Turkey, our apple reseller don't support me!

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Answer 6

Jun 3, 2013 3:51 PM in response to 02project

You want a service provider, not necessarily a reseller - frequently they are not the same. You don't mention where you are in Turkey but I found a number of service providers in Istanbul as well as some in Ankara.

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Answer 7

02project Author

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Jun 3, 2013 3:53 PM in response to laundry bleach

yeah i know Bilkom, but they not interested with me. so i share here.

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Answer 8

Jun 3, 2013 4:00 PM in response to 02project

So are you saying that none of the service providers in Istanbul will help you? (I had to look up where Bilkom is.) I found 12 of them in that search.

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Answer 9

02project Author

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Jun 3, 2013 4:04 PM in response to laundry bleach

yes exactly true.

bilkom etc. they are same, does not matter.

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