Frozen MacBook Pro

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Level 1

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Frozen MacBook Pro

My MacBook seems to be frozen with a black screen. I think this may be because I ran out of memory. Any suggestions on how I can get it running so that I can remove a few large files that I recently added?

MacBook Pro

Posted on Jun 3, 2013 5:39 PM

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Answer 1

CMCSK

Level 6

11,452 points

Jun 3, 2013 5:51 PM in response to JumpJC

JumpJC wrote:

I think this may be because I ran out of memory.

I think you mean hard drive space. Memory is RAM which determines the speed of your computer.

How large is your hard drive?

It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions. Also, need to know which model Macbook Pro you have?

Check to see if your model applies - MacBook Pro: Distorted video or no video issues. The affected computers were manufactured between approximately May 2007 and September 2008.

MacBook Pro (Early 2008): Dark bands showing intermittently on built-in display

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video. Affected computers were manufactured between April 2010 and February 2011.

Solution may be found if you search in the "More Like This" section over in the right column.

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Answer 2

JumpJC Author

Level 1

0 points

Jun 3, 2013 6:40 PM in response to CMCSK

Thank you for responding. Here's some info about my computer: OS X, 320GB 5400-rpm hard drive, 2.66GHz Intel Core 2 Duo processor. I checked out the links and I don't think they apply. I do some sports videoing and download into IMovie. I downloaded a particularly large video & was trying to copy it to a cd when my computer became very slow. I was trying to delete some files hoping to free up some space but now it's just black.

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Answer 3

CMCSK

Level 6

11,452 points

Jun 3, 2013 7:40 PM in response to JumpJC

If Intel-based Macs: Resetting the System Management Controller (SMC) nor Resetting your Mac's PRAM and NVRAM do not work call Apple tech support if you are still under warranty. Otherwise, take the computer to an Apple store or an AASP. Whichever is more convenient for you.

Do you know which OS version you are using? OSX has a very wide range.

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Answer 4

JumpJC Author

Level 1

0 points

Jun 3, 2013 8:26 PM in response to CMCSK

I think it's 10.6. Resetting the SMC just got me back to my desktop. It's been thinking for about 5 min... At least it's not black :)

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