3 Replies Latest reply: Oct 27, 2014 7:00 AM by timgib
Storkrnc Level 1 (0 points)

My daughter's iphone shows no cellular network detected and she cannot make or receive calls.  Started 3 days ago, was working fine till then.  Took it to the  AT&T store and they noticed the IMEI and ICCID numbers were not showing up.  They replaced the sim card but still isn't working.  HELP!

iPhone 4S, iOS 6.1
  • diesel vdub Level 7 (21,995 points)

    Replacing the SIM cannot possibly resolve the issue.  For what reason would you take the device to the clowns at AT&T?


    Apple provides all warranty and support service in the US.  Take the device to Apple for evaluation and replacement.

    The missing IMEI indicates a serious hardware failure.

  • KiltedTim Level 9 (50,310 points)

    That's a critical failure, usually (though not always) caused by jailbreaking or hacking the phone. It can not be fixed. It will need to be replaced.

  • timgib Level 1 (0 points)

    My iPhone 5s has both the IMEI & ICCID missing trying to sort out why but upon reading this it looks like its a break to Apple :[