unable to connect printer to mac air. states the printer is offline but it isn't.

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Level 1

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unable to connect printer to mac air. states the printer is offline but it isn't.

I have a new mac air that I need to connect to various printers. All the printers drivers are installed and pop up when I need to start the printing process. The problem is either:

When I click on "print," the printer icon appears in the doc and then automatically closes....

Or, I'm told that the printer is offline.

I've checked connections, USB connections, double checked to make sure that the printer is correctly listed "print and scan" option in system preferences.

I did manage to get the printer to print...but there was nothing on the paper. This happened with both printers. Am I missing an important step or something?

Please help.

Thank you in advance.

Debbie

MacBook Air, Mac OS X (10.7.5), HP printers

Posted on Jun 3, 2013 8:44 PM

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Answer 1

Delgadoh

Level 4

1,481 points

Jun 6, 2013 6:49 AM in response to decoocoo1

Hey Debbie,

Welcome to Apple Support Communities! There's an article that includes troubleshooting steps that can resolve your issue. I'll go ahead and paste them below, and while it looks like you've already done some of the steps, there are a few on there you haven't tried yet so I'd give those a shot.

Troubleshooting printer issues in OS X

http://support.apple.com/kb/ts3147

USB printers and Bonjour-enabled network printers

Follow these steps until the issue is addressed:

Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.

Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

Delete the affected printer, then add the printer again.

If the issue persists, try these additional steps:

Reset the printing system, then add the printer again.

If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.

Contact the printer vendor or visit their website for further assistance.

Best,

David

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