Pat518

Q: iPhone to Android iMessage bug fix

I was having the problem when i switched from my iPhone to my Galaxy s4 where people using iPhones would try to text me and it wouldn't get to me because it would be sent in iMessage. Well i asked one of my friends who knows a lot about Apple products and he seems to have found a fix. What worked for me is to open iTunes, then go to account. Once there find the the section "iTunes in the cloud" and the option in there "Manage my devices". You have to go in there and remove your iPhone from the iCloud and that should work, or at least it did for me.

Posted on Jun 3, 2013 9:01 PM

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Q: iPhone to Android iMessage bug fix

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  • by Cinzz,

    Cinzz Cinzz Aug 3, 2014 9:21 AM in response to KE8281
    Level 1 (0 points)
    Aug 3, 2014 9:21 AM in response to KE8281

    As stated before, the FIX is to call APPLE SUPPORT and have them remove your number from the imessaging server.

     

    That will fix it 100%.

     

    Im also switching from my iphone 4s to a Galaxy note 3 this friday. Excited for the change because iphones are SOOO boring after having it for 2 years.

  • by modoguru,

    modoguru modoguru Nov 26, 2014 11:06 PM in response to andrenat39
    Level 1 (0 points)
    Nov 26, 2014 11:06 PM in response to andrenat39

    Try to turn off imessage here: https://selfsolve.apple.com/deregister-imessage/

     

    Or contact Apple and ask them to turn it off here: https://getsupport.apple.com/ServiceOptionAction.action

  • by modoguru,

    modoguru modoguru Nov 26, 2014 11:08 PM in response to victor319
    Level 1 (0 points)
    Nov 26, 2014 11:08 PM in response to victor319

    Try the deactive iMessage instructions here:  https://selfsolve.apple.com/deregister-imessage/

     

    Or contact Apple here: https://getsupport.apple.com/ServiceOptionAction.action

  • by JazzyGirl52,

    JazzyGirl52 JazzyGirl52 Nov 29, 2014 10:00 AM in response to FelipeV
    Level 1 (0 points)
    Nov 29, 2014 10:00 AM in response to FelipeV

    Even without iMessage it screwed up.  I purposely did not choose iMessage as I heard it was incompatible, and still the group SMS messages were not delivered properly to the android (HTC) user

  • by JazzyGirl52,

    JazzyGirl52 JazzyGirl52 Nov 29, 2014 10:18 AM in response to KC7GNM
    Level 1 (0 points)
    Nov 29, 2014 10:18 AM in response to KC7GNM

    I have tried all the message setting options.  It screws up when ever an android phone in in the group.

  • by Chris CA,

    Chris CA Chris CA Nov 29, 2014 10:41 AM in response to JazzyGirl52
    Level 9 (79,653 points)
    iTunes
    Nov 29, 2014 10:41 AM in response to JazzyGirl52

    JazzyGirl52 wrote:

     

    I have tried all the message setting options.  It screws up when ever an android phone in in the group.

    start a a new conversation as noted in the link above about deactivating iMessage.

  • by Lydeckr,

    Lydeckr Lydeckr Dec 11, 2014 3:06 PM in response to Chris CA
    Level 1 (0 points)
    Dec 11, 2014 3:06 PM in response to Chris CA

    I first called Apple about this issue back in February when I thought it was just one iPhone user, but called again today after realizing that more group conversations were leaving my android phone out.  My iMessage has been deactivated since my first support call in February, and I've run the self-deactivation webpage several times and it says iMessage is not activated with this phone number.

     

    I've had my friends with iPhones who group message delete my phone number and the thread, and resend a group message - the first goes through as text MMS, but somehow the iPhones start talking to each other and switch to iMessage and I stop receiving messages.

     

    Apple support this morning had me remove my number from the support profile and then have iPhone users delete threads and contact info and re-add me, but the problem persisted.  Apple this afternoon at a call back told me to call my carrier to see if it was a configuration issue, which I don't see it being the case.  T-Mobile said it's a group iMessage problem, where they will always switch to iMessage if an iPhone user responds.  So they suggested telling my iPhone friends to turn off iMessage... which would just of course prevent them from getting group iMessages.

  • by JazzyGirl52,

    JazzyGirl52 JazzyGirl52 Dec 11, 2014 7:52 PM in response to Lydeckr
    Level 1 (0 points)
    Dec 11, 2014 7:52 PM in response to Lydeckr

    I've been dealing with this with a group of friends. 3 of us are iphone, 1 is android.  we have tried all of this. i went to apple store.  there should be NO problem they say. We still have the problem of messages not getting delivered or responses getting delayed or posted to just one of us. This really seems like it's all APPLE trying to NOT be compatible. Even after downloading the 4th or 5th bug fix from IOS 8 it still happens.  APPLE what are you doing?

  • by JazzyGirl52,

    JazzyGirl52 JazzyGirl52 Dec 11, 2014 7:53 PM in response to fromsouth
    Level 1 (0 points)
    Dec 11, 2014 7:53 PM in response to fromsouth

    This is not the solution. I've done that. I went to the store and spoke with the Genius. I've deleted everyone and readded everyones contact info.  We have tried an android to apple fix that didnt work, and vice versa.  This is clearly an APPLE incompatibility issue that they do not want to fix.

  • by fromsouth,

    fromsouth fromsouth Dec 12, 2014 4:22 AM in response to JazzyGirl52
    Level 5 (4,826 points)
    iCloud
    Dec 12, 2014 4:22 AM in response to JazzyGirl52

    JazzyGirl52 wrote:

     

    This is not the solution. I've done that. I went to the store and spoke with the Genius. I've deleted everyone and readded everyones contact info.  We have tried an android to apple fix that didnt work, and vice versa.  This is clearly an APPLE incompatibility issue that they do not want to fix.

    OK. People buy apple products and enjoy apple's proprietary imessage system. Then they leave apple and do not enjoy service that is not available to

    them anymore. They just do not have it ANYMORE. People can adapt - or complain. Hence that thread. Adapt or come back here and complain. Every

    advice to adapt was provided here. There is nothing to add.

  • by Lydeckr,

    Lydeckr Lydeckr Dec 13, 2014 11:00 AM in response to fromsouth
    Level 1 (0 points)
    Dec 13, 2014 11:00 AM in response to fromsouth

    People buy apple products and expect to enjoy standard messaging systems too, where their messages get to their intended target.  The problem is not enjoying service that SHOULD be available.  We don't want iMessage back, we want non-proprietary MMS back.

     

    Receiving group messages is something that should be available, and something that works on all iPhones prior to iMessage, all Android phones, all Windows phones, and all RIM phones.  When you cannot adapt, as you are not the iPhone user and the problem is with iMessage programming, all there is left is to bring light to the issue.

  • by fromsouth,

    fromsouth fromsouth Dec 13, 2014 4:20 PM in response to Lydeckr
    Level 5 (4,826 points)
    iCloud
    Dec 13, 2014 4:20 PM in response to Lydeckr

    Lydeckr wrote:

     

    People buy apple products and expect to enjoy standard messaging systems too, where their messages get to their intended target.  The problem is not enjoying service that SHOULD be available.  We don't want iMessage back, we want non-proprietary MMS back.

     

    Receiving group messages is something that should be available, and something that works on all iPhones prior to iMessage, all Android phones, all Windows phones, and all RIM phones.  When you cannot adapt, as you are not the iPhone user and the problem is with iMessage programming, all there is left is to bring light to the issue.

    What "people expect" comes from not knowing. "Bringing light" is complaining. You more then welcome to continue to "bring light".

  • by Lydeckr,

    Lydeckr Lydeckr Dec 14, 2014 1:18 PM in response to fromsouth
    Level 1 (0 points)
    Dec 14, 2014 1:18 PM in response to fromsouth

    Since Apple never advertised and never says that iPhone users should expect to no longer be able to text people without iPhones, I don't think what "people expect" comes from not knowing. This isn't about knowing or not, this is about a bug.

     

    Bringing light to a bug, complaining about a bug, is how bugs get fixed.  Whether it's previous iMessage bugs, lockscreen bypasses, killing wifi... those come to light because users bring light to them by complaining to Apple, and Apple issues a bug fix.

     

    Of course we are more than welcome to bring light to more bugs that Apple makes.

     

     

     

    ,

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Dec 14, 2014 1:30 PM in response to Lydeckr
    Level 5 (7,636 points)
    Dec 14, 2014 1:30 PM in response to Lydeckr

    Lydeckr wrote:

     

    Since Apple never advertised and never says that iPhone users should expect to no longer be able to text people without iPhones, I don't think what "people expect" comes from not knowing. This isn't about knowing or not, this is about a bug.

     

    Bringing light to a bug, complaining about a bug, is how bugs get fixed.  Whether it's previous iMessage bugs, lockscreen bypasses, killing wifi... those come to light because users bring light to them by complaining to Apple, and Apple issues a bug fix.

     

    Of course we are more than welcome to bring light to more bugs that Apple makes.

     

     

     

    ,

     

    It's not a bug.  Not everyone ports their number from an iPhone to a non-iPhone permanently.  Many people do so when they need to send in their iPhone for service and are using an older device.  I once ported my number for a week from my iPhone to an old flip-phone.

    And Apple never advertises it?  Check again:

     

    [What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support]

    Go to Settings > General > Reset, then tap Erase All Content and Settings.

    • This will completely erase your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services.

     

    [https://selfsolve.apple.com/deregister-imessage]

    [http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf]

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Dec 14, 2014 1:32 PM in response to JazzyGirl52
    Level 5 (7,636 points)
    Dec 14, 2014 1:32 PM in response to JazzyGirl52

    JazzyGirl52 wrote:

     

    This is not the solution. I've done that. I went to the store and spoke with the Genius. I've deleted everyone and readded everyones contact info.  We have tried an android to apple fix that didnt work, and vice versa.  This is clearly an APPLE incompatibility issue that they do not want to fix.

     

    Bull.  Apple has even set up a website to let you fix it on your own: [https://selfsolve.apple.com/deregister-imessage]

    This assumes you failed to follow the instructions that Apple has on their website on what to do before you sell or give away your iPhone.  Anyone that follows those steps has virtually no chance of having this issue.

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