Q: I bought an HP 4620 all in one in Feb 2013, Functioned well until mid April, Will no longer scan - get msg device is unavailable - ... more
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Jun 3, 2013 8:32 PMby WBeck71,Have you tried running Image Capture on the Mac? If not try that... also...
Read through this doc - http://support.apple.com/kb/ht4505
Hope this helps!
Wes -
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Jun 3, 2013 8:34 PMby rkaufmann87,The biggest problem is you used HP's software. Good printers, terrible software!!!!! My recommendation is first check to see if your printer is compatible with the version of OS X installed on your computer which I'm guessing by your profile is 10.6.8. You can easily do that by clicking Printer and scanner software for Snow Leopard, Lion & Mountain Lion. If you find your device then following HP's instructions uninstall all of HP's software. Then restart the computer in Safe Mode to clear some caches and next re-start normally. Then click Printing Overview OS X Lion to learn how to install the printer using the Apple software. Adding a printer (assuming you follow the directions) is incredibly easy to do in OS X. Just stay away from HP apps!!!!!
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Jun 4, 2013 5:54 AMby rkaufmann87,GerryK_SR wrote:
I will give it a try - have not tried the safe mode start up. Do I also remove the files in the System Library?
What I said was to follow HPs instructions for uninstalling their software. Don't go around willynilly and pick files to put in the trash, follow the developers instructions in this case.
