There have been a few discussions, but I'm not the most tech-savy person and just need a stright forward answer. Will this disappear over time or should I take it into an Apple store and see if I can get a replacement since I still have some Repairs and Service Coverage still valid? I'm a photographer so the quality of screen is quite important. Thanks for any contributions
Mac Pro
Also, if I should take my Mac into the store, what are the things I need to know prior so that I get this problem fixed and not sent away or have to keep calling Apple or going in and out of the store. Thank you all 🙂
If you have read any of the threads on this problem you should of seen that it will not go away. Apple changed their policy on replacing the screens and it is up to them whether your system will qualify for a replacement. The only way to know that is to take it to a apple store for evaluation.
have you worked through the information in http://support.apple.com/kb/HT5455 to make sure you have checked everything out?
If you take the MBPr to an Apple store or authorized service provider, be sure to make a backup of all content before taking it in to protect yourself incase the end up restoring the system. They do not backup before doing a restore if a restore is needed.
Apple is usually very good about estimating how long a repair will take and keeping you informed if necessary.
If you registered your product after purchase, or bought directly from Apple, it is in the data base and the Apple store will have access to all of that information.
Be sure and get it in before the warranty expires so you are covered.
Nixy06 wrote:
Will this disappear over time or should I take it into an Apple store...?
I'm a photographer so the quality of screen is quite important.
No it will not disappear. Exchange it for a non-Retina (anti-glare preferred)
Copy the following command and paste in your Terminal program in Applications > Utlities, then press enter.
ioreg -lw0 | grep IODisplayEDID | sed "/[^<]*</s///" | xxd -p -r | strings -6
sample result:
LTN170CT10
Color LCD
First line is your machines panel model number, this is the type of screen being used, either Samsung or LG.
LG is the problem panel, however Samsung is a major competitior against Apple and both have sued each other heavily.
Now that it has appeared, it is not likely that it will disappear. Apple has said (in the link Ralph Landry1 provided) that a certain amount of ghosting (image retention) is expected on this display. You can take it to an Apple Store and they will run a test on it to see if it meets the criteria for replacement.
That being said, there are a couple of things you can do to lessen the impact or perception of ghosting. You can change the background to a pattern and avoid solid or predominately medium to dark solid colors; avoid leaving a single window of high contrast images on display for an extended time; use a screen saver with a moving image that activates after a short period of not using the computer; letting the display go to sleep after inactivity. Certainly these suggestions may not be possible for everyone, but any that you can do will help.
What should I do about the Ghosting of my MBPro Retina?
