HT201274: Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch

Learn about Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch
Dyne08
Level 1 (0 points)

Q: In order to erase all content it says enter restrictions pass code I don't know what that is or have one

In order to erase all content it says enter restrictions pass code I don't know what that is or have one

iPhone 4S

Posted on Jun 4, 2013 10:06 AM

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Dyne08

Q: In order to erase all content it says enter restrictions pass code I don't know what that is or have one

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  • by KiltedTim,

    KiltedTim KiltedTim Jun 4, 2013 10:28 AM in response to Dyne08
    Level 9 (56,554 points)
    iPhone
    Jun 4, 2013 10:28 AM in response to Dyne08

    Then you will have to force the phone into recovery mode and restore it as a new device using iTunes.

     

    You or someone with physical access to the phone had to have set the restrictions passcode. It can't set itself.

  • by varjak paw,

    varjak paw varjak paw Jun 4, 2013 10:37 AM in response to Dyne08
    Level 10 (169,890 points)
    Jun 4, 2013 10:37 AM in response to Dyne08

    If your iPhone is connected to a company Exchange server or otherwise managed by them, they can set and enforce restrictions and set a passcode to keep employees from changing them. If this might apply to you, talk to your company's IT department.

     

    Regards.