14 Replies Latest reply: Jun 4, 2013 6:05 PM by NOHCHO
NOHCHO Level 1 Level 1 (0 points)

Hello. I bought the Iphone 5 for the full price of Sprint and use it to this day. Two months ago, my phone stopped play sound and I sent it in for repair. My old phone is unlocked for international GSM sim card. I could use it in Paris when went on vacation. After I replaced my phone, it was unlocked and now I can not use it in Europe. In the Sprint companies say they do not unlock, you have to contact Apple. How do I unlock my phone so I could use it as with my old phone?. Why did you replace my old phone for a new one? The problem was only in the dynamics. I liked my old phone ...

 

Thanks


iPhone 5, iOS 6.1.4
  • KiltedTim Level 8 Level 8 (43,450 points)

    Are you a Sprint customer? If not, then you have a problem on your hands. ONLY Sprint can unlock the SIM slot on the phone. Unlocking the SIM slot on a CDMA locked iPhone is a slightly different thing from unlocking a GSM phone.

     

    You should not have purchased a Sprint phone if you did not intend to use it with Sprint.

  • NOHCHO Level 1 Level 1 (0 points)

    Yes. I am a customer of Sprint. They told me that they can not unlock my phone, they advised me to contact Apple.

  • KiltedTim Level 8 Level 8 (43,450 points)

    That's bull. They are the ONLY ones who can authorize unlocking it. Call them back.

  • NOHCHO Level 1 Level 1 (0 points)

    I think it will be better to buy new unblocked iPhone and will be disconnected from their network, than to call every day and to be humiliated. Thanks for the reply.

  • Lawrence Finch Level 7 Level 7 (30,600 points)

    NOHCHO wrote:

     

    Hello. I bought the Iphone 5 for the full price of Sprint and use it to this day. Two months ago, my phone stopped play sound and I sent it in for repair. My old phone is unlocked for international GSM sim card. I could use it in Paris when went on vacation. After I replaced my phone, it was unlocked and now I can not use it in Europe. In the Sprint companies say they do not unlock, you have to contact Apple. How do I unlock my phone so I could use it as with my old phone?. Why did you replace my old phone for a new one? The problem was only in the dynamics. I liked my old phone ...

     

    Thanks

    Did you send it to Apple for repair? If so, they should have sent you back an unlocked phone if the original was unlocked. If they did not this is their mistake, and they should correct it. This is the one instance where Apple will unlock a phone. You need to contact them with the old and new IMEI to they can verify that it should be unlocked. If you sent it to Sprint for repair then they have to resolve the problem.

  • ClicheName Level 1 Level 1 (60 points)

    I know for a fact that Sprint would be the ones to unlock your phone for you.

     

    This is what Apple handles:

    http://support.apple.com/kb/ht5014

  • NOHCHO Level 1 Level 1 (0 points)

    Yes, I sent it to the Apple repair. I just spoke with a representative of Apple and they said they can not unlock it. I do not speak English and did not quite understand why. Sprint says they unlock the new iPhone after 18 months. What kind of nonsense? My old phone was unlocked for GSM networks. One thing I learned that Sprint is .

  • NOHCHO Level 1 Level 1 (0 points)

    Thank you!

  • KiltedTim Level 8 Level 8 (43,450 points)

    Well, you have your answer. Unlocking the SIM slot on a CDMA phone is NOT the same thing as unlocking a GSM phone.

     

    Tell Sprint you want to cancel your service with them if that's the case.  See if that gets them to change their tune. If they don't, then switch carriers.

     

    It is entirely possible that they do not want to unlock it because they have reason to believe you are going to skip out on your contract after getting it unlocked. Especially if you have already had one phone unlocked by them. Doubly so if you do not speak English well.

  • NOHCHO Level 1 Level 1 (0 points)

    I told them about it, but they said they would do unlock when will host the 18th months. I decided to sell my phone, who wants to buy

  • KiltedTim Level 8 Level 8 (43,450 points)

    So you're going to break your contract...

  • NOHCHO Level 1 Level 1 (0 points)

    Yes, I'll do it. And my iPhone is left with a clean ESN right? Because I do not have a 2 years contract with them, I bought at full price.

  • KiltedTim Level 8 Level 8 (43,450 points)

    Well, at least you'll be able to sell it to someone who wants to use Sprint.

  • NOHCHO Level 1 Level 1 (0 points)

    These guys offered me a price of $375 for my phone. It's better than having problems with Sprint. Thanks for the help!  http://buybackworld.com/