irritated2013
Level 1 (0 points)

Q: icloud says no backups available

speaker needed to be repaired- took to genius bar- they restored phone to factory settings

jsut wiped phone to get icloud back and it says no backup found

I intentionally backed phone up yesterday before taking phone today....so ****** right now!

 

Not to mention they didn't take me at my appt. time because they LOST the reservation and basically called me a liar! THen I showed them the email confirmation for the appt.

 

I need my phone retored I need all my contacts and stuff back

iPhone 4S

Posted on Jun 4, 2013 3:48 PM

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irritated2013

Q: icloud says no backups available

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  • Helpful answers

  • by randers4,

    randers4 randers4 Jun 4, 2013 4:01 PM in response to irritated2013
    Level 9 (62,891 points)
    Jun 4, 2013 4:01 PM in response to irritated2013

    Is your phone running the same level of iOS as the one you backed up, or higher?  If not you won't see the backup until you update it.  Also make sure you signed into the iCloud account you backed up to.

  • by fromsouth,

    fromsouth fromsouth Jun 4, 2013 4:36 PM in response to irritated2013
    Level 5 (4,833 points)
    iCloud
    Jun 4, 2013 4:36 PM in response to irritated2013

    If I am not mistaken, if backup is not compatible, that is what message going to say, and update does help. That time it sounds like backup is not there.(Randers usually is way better then me so my apologies if I am wrong).  I d be curious to find out at who you ******* right now, - yourself? You can see and check if back up is available in settings - icloud on storage and back up page. You d need to update anyway if Randers is right. And when you sign in to cloud check it. Your contacts still may be in the cloud, check icloud.com.

  • by irritated2013,

    irritated2013 irritated2013 Jun 4, 2013 4:41 PM in response to irritated2013
    Level 1 (0 points)
    Jun 4, 2013 4:41 PM in response to irritated2013

    I did back up with the latest software and did all that as well, that is why i am so frustrated!

     

    It says no back-ups available

  • by fromsouth,

    fromsouth fromsouth Jun 4, 2013 4:44 PM in response to irritated2013
    Level 5 (4,833 points)
    iCloud
    Jun 4, 2013 4:44 PM in response to irritated2013

    How did you backup?

  • by randers4,

    randers4 randers4 Jun 4, 2013 6:24 PM in response to irritated2013
    Level 9 (62,891 points)
    Jun 4, 2013 6:24 PM in response to irritated2013

    This is Apple's documentation on that error message (from http://support.apple.com/kb/TS4036):

     

    "This occurs during initial setup if the Apple ID entered has no backups online, and you are attempting to restore from it. This can occur if you have no backups, you are attempting to restore a Backup created with a newer version of iOS than you are attempting to restore to, or if you have multiple accounts, and you are using the wrong account in iCloud. If you have multiple iCloud accounts and you are attempting to restore from the wrong one, you should back up a few steps in setup and enter the correct Apple ID."

     

    If you updated your device and continue to get this message, then you either have multiple iCloud accounts and are signed into the wrong account, or (unfortuanately) your backup was not successful and it isnt' there.

     

    You might check iTunes to see if you may have a backup on your computer you could restore to.  It might be old, but may be better than nothing.  To check, open iTunes, go to Preferences>Devices and check the backup list.