HT202729: iTunes Store download options

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Diane 1417
Level 1 (0 points)

Q: Could u please help me?  I accidentally download a season of Revenge instead of one part of the episode & did not want to pay $56.  Thank you. Diane

Hi accidentally downloaded a session of Revenge for $56.  I only wanted 1 episode.  How do I cancel the download and purchase? Thank you Diane

iPad 2, iOS 6.1.4

Posted on Jun 4, 2013 8:53 PM

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Diane 1417

Q: Could u please help me?  I accidentally download a season of Revenge instead of one part of the episode & did not want to ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Jun 4, 2013 11:23 PM in response to Diane 1417
    Level 10 (135,696 points)
    iTunes
    Jun 4, 2013 11:23 PM in response to Diane 1417

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that series, click the arrow to the left of it, click the 'Report a Problem' button :

     

    purchase report 1.jpg

     

    and then the 'Report a Problem' link on its line :

     

    purchase report 2.jpg

     

    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.