Previous 1 2 3 Next 83 Replies Latest reply: Feb 3, 2015 1:27 PM by Douglas Kirk
Gamermjs Level 1 Level 1 (0 points)

Until yesterday my 2012 13" MacBook Pro has been working perfectly. Now it freezes and all that doesn't freeze is the spinning beach ball whenever I open a program and at random intervals throughout general use. It happens even when the CPU usage is very low (sub 5%) and with lots of ram free (5+gb). It's really annoying and makes the computer very frustrating to use. Any help is much appreciated.


MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.3), Intel i7, 8gb ram, 750gb hdd
  • John Galt Level 8 Level 8 (40,975 points)

    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:

     

    http://www.etresoft.com/etrecheck

     

    Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:

    Screen Shot 2013-03-26 at 2.26.25 PM.png

    Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.

     

    It will take a moment to run as it collects its data.

     

    Copy and paste its output in a reply.

     

    Do not be concerned about anything that says "Problem" or "failed".

     

    EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.

     

    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.


  • Gamermjs Level 1 Level 1 (0 points)

    Hardware Information:

              MacBook Pro (13-inch, Mid 2012)

              MacBook Pro - model: MacBookPro9,2

              1 2.9 GHz Intel Core i7 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

     

    Startup Items:

              360ControlDaemon - Path: /Library/StartupItems/360ControlDaemon

              ChmodBPF - Path: /Library/StartupItems/ChmodBPF

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.8.3 (12D78) - Uptime: 0 days 0:8

     

    Disk Information:

              TOSHIBA MK7559GSXF disk0 : (750.16 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 549.3 GB (66.7 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

                        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 200 GB (34.88 GB free)

     

              OPTIARC DVD RW AD-5970H 

    USB Information:

              Logitech USB Optical Mouse

              CHICONY HP Basic USB Keyboard

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Computer, Inc. IR Receiver

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. FaceTime HD Camera (Built-in)

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              at.obdev.nke.LittleSnitch          Version: 3876

              com.Cycling74.driver.Soundflower          Version: 1.6.6

              org.pqrs.driver.KeyRemap4MacBook          Version: 8.0.0

              org.virtualbox.kext.VBoxDrv          Version: 4.2.8

              org.virtualbox.kext.VBoxUSB          Version: 4.2.8

              org.virtualbox.kext.VBoxNetFlt          Version: 4.2.8

              org.virtualbox.kext.VBoxNetAdp          Version: 4.2.8

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

              [loaded] com.paragon.NTFS.auth.plist

     

    Launch Daemons:

              [loaded] at.obdev.littlesnitchd.plist

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [not loaded] com.bjango.istatmenusdaemon.plist

              [loaded] com.bombich.ccc.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] org.macosforge.xquartz.privileged_startx.plist

              [loaded] org.pqrs.KeyRemap4MacBook.load.plist

     

    Launch Agents:

              [loaded] at.obdev.LittleSnitchUIAgent.plist

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.bjango.istatmenusagent.plist

              [loaded] com.google.keystone.agent.plist

              [loaded] com.razer.rzupdater.plist

              [loaded] com.razerzone.rzdeviceengine.plist

              [loaded] com.seagate.SeagateStorageGauge.plist

              [loaded] org.macosforge.xquartz.startx.plist

              [loaded] org.pqrs.KeyRemap4MacBook.server.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

              [failed] com.apple.CSConfigDotMacCert-xxx@me.com-SharedServices.Agent.plist

              [loaded] com.spotify.webhelper.plist

              [loaded] com.valvesoftware.steamclean.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              iTunesHelper

              SpeechSynthesisServer

              CrossOver CD Helper

              GeekTool Helper

              iSnap

              CrossOver CD Helper

     

    3rd Party Preference Panes:

              Flash Player

              Java

              MacFUSE

              Paragon NTFS for Mac ® OS X

              XBox 360 Controllers

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              googletalkbrowserplugin.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              OfficeLiveBrowserPlugin.plugin

              OnLiveGameClientDetector.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  11%          mds

                   4%          mdworker

                   2%          WindowServer

                   1%          EtreCheck

                   0%          SystemUIServer

                   0%          Battery

                   0%          ocspd

                   0%          fontd

                   0%          ps

     

    Top Processes by Memory:

              74 MB              mds

              57 MB              Dock

              41 MB              WindowServer

              41 MB              coreservicesd

              33 MB              Finder

              33 MB              Google

              25 MB              CalendarAgent

              25 MB              loginwindow

              25 MB              SystemUIServer

     

    Virtual Memory Statistics

              5.44 GB            Free RAM

              1.11 GB            Active RAM

              136 MB             Inactive RAM

              1.32 GB            Wired RAM

              345 MB             Page-ins

              0 B                Page-outs

     

  • John Galt Level 8 Level 8 (40,975 points)

    Back up your hard disk, not necessarily that there is any reason to suspect it is failing, but the slowdowns you describe can presage an impending disk failure and you should have backups anyway.

     

    There are way too many third party system modifications, Internet plugins, and User startup items in your report to implicate any particular one, but a heavily modified system such as yours will be difficult to maintain. It is also possible for one third party modification to interfere with another, so that either one may work on its own but the combination of both can cause problems.

     

    To isolate the problem consider these suggestions:

     

     

    Log out of your usual account and log in to the temporary one. If the problems subside they are caused by one or more of your Login Items. Disable them in System Preferences > Users and Groups > select your account > Login Items.

     

    Delete the temporary account when you are finished with it.

     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode

     

    Safe Mode is for troubleshooting only. Startup will take a long time and some programs (iTunes for example) will not work in Safe Mode. Restarting your Mac normally will restore its previous state. If the Mac works in Safe Mode without the frequent "wait cursor" and freezing, then your problems are due to one or more of the system modifications you installed. They will affect all users so the behaviour will be affect the temporary user account as well.

     

    For a general purpose troubleshooting read Isolating issues in Mac OS X and OS X Mountain Lion: If your Mac runs slowly. The article is very cursory, but be sure to read through to the end. Unfortunately the link to Disk Utility at the end points to nothing useful, so use this one: Disk Utility. Use Disk Utility to repair your startup disk, and report any errors it finds.

     

    More links you may find helpful:

     

     

    You have plenty of RAM but poorly written apps or system modifications can use all of it, resulting in slowdowns. Read the above to determine if excessive amounts of virtual memory are required.

     

     

     

    Lastly: though it will not fix your problems, update to OS X 10.8.4. Check the App Store. It was released today.

  • Linc Davis Level 10 Level 10 (159,245 points)

    The next time you have the problem, note the exact time: hour, minute, second.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • MyEyEMac Level 1 Level 1 (0 points)

    Hi,

    I have been using and occasionally fixing Apple OS's since OS 7.0 and I do get bit irritated with all the replies from all the "know alls" on this topic. AND I have searched Hi and Lo for a reasonable answer.

    I have NEVER had such a frustrating experience with a Apple OS until OSX 10.8.4, randomly giving me processes (not responding).

    There is NO consistency and happens with all apps Apple and others and has nothing to do with mode. It is an OS bug and leaves me wondering why.

    Any solutions out there? Please.

    Alternately where can I get a beta version of "Mavericks" that I can install?

    Thanks

  • Gamermjs Level 1 Level 1 (0 points)

    Hey MyEyEMac,

    After much frustration and many hours searching for solutions online I took my mac down to an Apple authorised service provider and they fixed it for free. Turns out that it was a dodgy hdd cable that was causing the problems.

    Thank you all for your help and time

  • MyEyEMac Level 1 Level 1 (0 points)

    Hi Gamermjs,

    Sorry but I don't buy it.

    If you Google "Mountain Lion, not responding". You will see that there is every concieveable problem with this "freeze" being posted with as many "solutions".

    To brush it off by saying it was a cable (your solution) or using a different mode or doing a hardware test is not good enough. I have Activity monitor open on my desktop permanently and can see exactly which apps (from Finder to Skype to Firefox to Safari to Pages to etc etc) that goes on a "beachball freeze" for anything from a few seconds to - well let me go and make a coffee while the ball goes round and round - and then its gone with NO way of getting a diagnosis of what is happening deep down. It is also not a malware as I also have virus checking apps and Little Snitch running to try and find out what it is.

    Frustrating

  • John Galt Level 8 Level 8 (40,975 points)

    MyEyEMac wrote:

     

    I have been using and occasionally fixing Apple OS's since OS 7.0 ...

     

    Then you should know enough to ask a new question so that your specific circumstance can be addressed.

     

    It is also not a malware as I also have virus checking apps

     

    Your virus checking apps may very well be malware, but there may be additional reasons for your frustrations that no one is in position to address without more information regarding your system. Please post a new question with the results of EtreCheck as instructed to the OP above, or Linc Davis's instructions, or at least some information with which to start.

  • MyEyEMac Level 1 Level 1 (0 points)

    OK No problem. I will d/l EtreCheck and then post the results as requested.

    I hate to be negative but I don't think anyone will find anything.

    BTW since the last post Pages beachballed twice and Safari once each one for approx 20-30 secs

  • MyEyEMac Level 1 Level 1 (0 points)

    Hey Guys,

    Just a heads-up on what I did. The short story

     

    After much clearing caches and zapping Pram etc etc. I re-installed back to ML 10.8.1.

     

    Problem Solved!

     

    Running like a dream, back to where I was.

     

    It was not a hardware or a malware etc problem.

     

    Apologies to Apple but it was an update problem ... do not update above 10.8.1 ...wait for Mavericks.

     

    EtreCheck won't help any now. 

  • John Galt Level 8 Level 8 (40,975 points)

    MyEyEMac wrote:

     

    ... Problem Solved!

     

    Problem deferred.

     

    Downgrading OS X is not the way to address third party system modifications that break with system updates. Since you won't divulge what that is we'll never know the reason, but the problematic code remains on your Mac.

     

    FIx the problem, not the symptom. That's what the OP did.


  • cobbs87 Level 1 Level 1 (0 points)

    I'm having freezing problems myself. Wondering if anyone can deduce anything from my log...

     

     

     

     

    Hardware Information:

              MacBook Pro (15-inch, Early 2011)

              MacBook Pro - model: MacBookPro8,2

              1 2 GHz Intel Core i7 CPU: 4 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics 3000 - VRAM: 384 MB

              AMD Radeon HD 6490M - VRAM: 256 MB

     

    Startup Items:

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.8.4 (12E55) - Uptime: 0 days 0:23:9

     

    Disk Information:

              TOSHIBA MK5065GSXF disk0 : (500.11 GB)

              S.M.A.R.T. Status: Failing

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.25 GB (89.68 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8 

     

    USB Information:

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.rim.driver.BlackBerryUSBDriverInt          (0.0.68)

              com.parallels.kext.prl_usb_connect          (7.0

              com.parallels.kext.prl_hypervisor          (7.0

              com.parallels.kext.prl_hid_hook          (7.0

              com.parallels.kext.prl_netbridge          (7.0

              com.parallels.kext.prl_vnic          (7.0

              org.virtualbox.kext.VBoxDrv          (4.1.6)

              org.virtualbox.kext.VBoxUSB          (4.1.6)

              org.virtualbox.kext.VBoxNetFlt          (4.1.6)

              org.virtualbox.kext.VBoxNetAdp          (4.1.6)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] com.parallels.desktop.launchdaemon.plist

              [loaded] com.prosofteng.DriveGenius.locum.plist

              [loaded] com.rim.BBDaemon.plist

     

    Launch Agents:

              [loaded] com.parallels.desktop.launch.plist

              [loaded] com.parallels.DesktopControlAgent.plist

              [loaded] com.parallels.vm.prl_pcproxy.plist

              [loaded] com.rim.BBAlbumArtCacher.plist

              [loaded] com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

              [loaded] com.google.keystone.agent.plist

              [failed] com.mlbam.nexdef.core.NexdefLoader.plist

              [failed] com.prosofteng.DGMonitor.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              Flux

              iTunesHelper

              Caffeine

              Dropbox

              BlackBerry Device Manager

     

    3rd Party Preference Panes:

              Flash Player

              Perian

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              GameFacePlugin.plugin

              GarminGpsControl.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

              Unity Web Player.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  15%          WindowServer

                  11%          Google Chrome

                   3%          hidd

                   1%          EtreCheck

                   0%          fontd

                   0%          BBLaunchAgent

                   0%          prl_disp_service

                   0%          Flux

                   0%          Dock

                   0%          mds

     

    Top Processes by Memory:

              160 MB             Google Chrome

              108 MB             Google Chrome Helper

              86 MB              AdobeReader

              78 MB              Dropbox

              66 MB              WindowServer

              61 MB              mds

              57 MB              Dock

              53 MB              Finder

              29 MB              coreservicesd

              25 MB              RimAlbumArtDaemon

     

    Virtual Memory Statistics

              1.16 GB            Free RAM

              1.65 GB            Active RAM

              153 MB             Inactive RAM

              1.04 GB            Wired RAM

              690 MB             Page-ins

              0 B                Page-outs

  • John Galt Level 8 Level 8 (40,975 points)

    cobbs87 wrote:

     

    Disk Information:

              TOSHIBA MK5065GSXF disk0 : (500.11 GB)

              S.M.A.R.T. Status: Failing

     

    You have an impending hard disk drive failure. Consider yourself fortunate in that you now have an opportunity to back up your important information if you have not done so already.

     

    Replacing the hard disk itself is not unreasonably expensive, and is easily accomplished yourself if you are so inclined. Having a verified and operational backup turns a potential disaster into a non-event.

  • cobbs87 Level 1 Level 1 (0 points)

    Wow thank you. Good to know. Luckily I believe I still have Apple Car. Aside from being a nuisance this should be a non-issue. I am a bit alarmed to see this is my second hard drive in a 2 year span.

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