Will Apple warranty become void for battery issues if there is physical damage to the phone?

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Level 1

8 points

Will Apple warranty become void for battery issues if there is physical damage to the phone?

Hi, I purchased my iphone 5 in April 2013. I have dropped it down twice since and each time there have been slight damages to the phone. There is a visible dent at bottom right corner (happened 1.5 months ago) and the display is slightly chipped on the top left near the volume control buttons (happened 15 days ago).

Im now having issues with my battery and need to take it to an apple store. If incase there is a major problem and there needs to be a repalcement would Apple refuse to do the same because of the physical damages to my phone?

My battery was excellent until now. I usually can manage for 24 hrs without recharge under normal usage (wi-fi on. whatsapp frequently. a couple of hrs over the phone). I havent had any major issues with my battery until a couple days ago. When i leave my phone at !00% charge without any apps running in the background, through the night (8 hrs) the battery drops down to 56%. Normally i wake up to a 95% - 92% battery.

As far as i can remember this has been my recent activity.

* I updated my software (6.1.4) a week ago without any issues with the battery.

* I downloaded facebook Messenger and updated Genius Scan. Both have been deleted now, since i doubted these to be the possible culprits.

* I have even deleted Facebook.

* I have tried Force shut down. Switched off my my phone multiple times. have kept it off for about 15 minutes after power off.

* Location services have been disabled for all apps except Google maps.

* Notifications mostly banners and sounds diabled for almost all functions.

I cannot seem to figure out why my phone is suddenly acting funny! Please help.

Thanks.

iPhone 5, iOS 6.1.4

Posted on Jun 4, 2013 11:12 PM

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Answer 1

FelipeV

Level 6

12,179 points

Jun 5, 2013 5:15 AM in response to skaralan

Maybe it is acting funny because you damaged it when you dropped it. Problems on damaged phones sometimes do not become apparent immediately.

Apple will not replace a phone under warrranty that has been physically damaged. You might have the option of an out of warranty replacement.

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Answer 2

Jun 5, 2013 5:13 AM in response to skaralan

Once an iPhone has had accidental damage, such as dropping it, nothing else is covered by the warranty. That iPhone is only eligible for out-of-warranty replacement. In the US, an iPhone 5 replacement under the out-of-warranty program is $229.

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Answer 3

Jun 5, 2013 7:33 AM in response to Ralph Landry1

I was at my local Apple Store last night replacing my bad Lightning cable and overhearing a woman arguing with a rep that they should replace her teenage son's iPhone because the home button stopped working. The rep informed her that they could replace it, but it would be a $199 charge because the screen was also broken. She tried to argue with them that the screen had been broken and the iPhone still worked, and that the warranty should cover the home button not working and replace his iPhone for free (meaning he would get his broken screen replaced for free too).

I left before that was fully resolved, but from the direction it was heading, I can only imagine that she left upset and not getting a free replacement phone for her son...

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Answer 4

Jun 5, 2013 7:47 AM in response to GeekBoy.from.Illinois

Apple is very clear, accidental damage immediately voids the warranty. Whether or not the home button works is not considered since there is no longer a warranty on the item. It would be impossible to prove that the home button not working was not a result of the accidental damage that cracked the screen...especially since the home button and its opening are integral to the screen.

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Answer 5

FelipeV

Level 6

12,179 points

Jun 5, 2013 7:53 AM in response to GeekBoy.from.Illinois

GeekBoy.from.Illinois wrote:

She tried to argue with them that the screen had been broken and the iPhone still worked, and that the warranty should cover the home button not working and replace his iPhone for free (meaning he would get his broken screen replaced for free too).

Sure...sure. And I was born on the planet Krypton...😁

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