HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

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Kyderbylove

Q: I forgot my passcode to iphone 4s. I entered wrong and now it says, disabled connect to itunes.  I have some VERY important information on the phone and it was not backed up. Is there anyway I can unlock my phone and not lose my information?

I locked my iphone 4s, I forgot the passcode and it says disabled connect to itunes. I have some very important information on the phone I can't lose, How can I retrieve that information if the phone was not backed up to icloud of my mac? I will go to court over this to prove it is my phone.  I just can't lose this information. Please, Please, Please, help me. I will mail the phone in to apple store if that will help.

 

Leslie

iPhone 4S

Posted on Jun 5, 2013 5:19 AM

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Q: I forgot my passcode to iphone 4s. I entered wrong and now it says, disabled connect to itunes.  I have some VERY important i ... more

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  • by ckuan,Apple recommended

    ckuan ckuan Jun 5, 2013 5:20 AM in response to Kyderbylove
    Level 7 (33,247 points)
    Jun 5, 2013 5:20 AM in response to Kyderbylove

    Forgot or Wrong Passcode

    http://support.apple.com/kb/HT1212

     

    Forgot Passcode use recovery mode to restore

    http://support.apple.com/kb/HT1808

  • by wjosten,

    wjosten wjosten Jun 5, 2013 5:40 AM in response to Kyderbylove
    Level 10 (94,603 points)
    iPhone
    Jun 5, 2013 5:40 AM in response to Kyderbylove

    Kyderbylove wrote:

    I locked my iphone 4s, I forgot the passcode and it says disabled connect to itunes. I have some very important information on the phone I can't lose, How can I retrieve that information if the phone was not backed up to icloud of my mac?

     

    You can't. If your phone is disabled, the data has already been erased...that's the whole point of the passcode. Your only option now is:

     

    Turn your phone off, then force it into recovery mode & restore it:

     

    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • by Kyderbylove,

    Kyderbylove Kyderbylove Jun 6, 2013 1:09 PM in response to wjosten
    Level 1 (1 points)
    Jun 6, 2013 1:09 PM in response to wjosten

    If the data is already lost, why when somone calls, I can see who it is? My screen saver is still present. The alarms I have set on the phone still go off. I am wondering if I can have it hacked? I really need this information. This is a really hard lesson to learn, always back your stuff up, but I refuse to give up. I NEED the information on my phone. I understand that is what a passcode is for, but accidents do happen and when so, people ought not be forced to erase everything. At lease not as long as you can prove that phone is yours. I'm going crazy!! Just know it is me when you hear on the news:  a woman's head explodes from frustration when she forgot the passcode to her iphone and it disabled. Lesson learned a little too late for her.   UGH!!!!! Tears!!! I'm ******!!

     

    But thanks!!

  • by natty0397,

    natty0397 natty0397 Jun 23, 2016 8:34 PM in response to Kyderbylove
    Level 1 (4 points)
    Jun 23, 2016 8:34 PM in response to Kyderbylove

    Dealing with the same thing ...bout ready to cry