1 Reply Latest reply: Jun 7, 2013 11:16 AM by sterling r
JAG53 Level 1 Level 1

I have a nano 6th generation and while listening to radio or podcasts the volume suddenly goes down to 0, I turn it up and it does it again and again.  While it is malfunctioning, the off button won't work and I can't swipe to any other screen.  It happens about every 2nd or 3rd time I use it but just started a few weeks ago after wrorking fine since Nov. 2011.  How can I fix this problem?

iPod nano, iOS 6
  • sterling r Community Specialists Community Specialists

    Hello JAG53,


    First if you havnt done this already, I would recommend

    Turning iPod nano off completely and turning it on again


    Hold down the Sleep/Wake button for several seconds to turn iPod nano off completely.

    Note: If the iPod nano (6th generation) is showing that it's charging or attached to a powered accessory or cable, you cannot turn off the iPod until you detach the accessory or cable from the device.

    To turn iPod nano back on, hold down the Sleep/Wake button for a few seconds.

    From: iPod nano (6th generation): Software update version 1.1 changes



    And if that doesn not quite cut the mustard, I would recommend restoring the device in iTunes.

    Restoring iPod to factory settings