I have a Nano 6 and lately while listening to radio or podcasts the volume suddenly goes down to 0, I put it back up, it goes back to 0 again. When this happens I can't turn it off or change screens. How can I fix this intermittent problem?

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I have a Nano 6 and lately while listening to radio or podcasts the volume suddenly goes down to 0, I put it back up, it goes back to 0 again. When this happens I can't turn it off or change screens. How can I fix this intermittent problem?

I have a nano 6th generation and while listening to radio or podcasts the volume suddenly goes down to 0, I turn it up and it does it again and again. While it is malfunctioning, the off button won't work and I can't swipe to any other screen. It happens about every 2nd or 3rd time I use it but just started a few weeks ago after wrorking fine since Nov. 2011. How can I fix this problem?

iPod nano, iOS 6

Posted on Jun 5, 2013 10:47 AM

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Answer 1

sterling r

Community Specialist

Jun 7, 2013 11:16 AM in response to JAG53

Hello JAG53,

First if you havnt done this already, I would recommend

Turning iPod nano off completely and turning it on again

Hold down the Sleep/Wake button for several seconds to turn iPod nano off completely.

Note: If the iPod nano (6th generation) is showing that it's charging or attached to a powered accessory or cable, you cannot turn off the iPod until you detach the accessory or cable from the device.

To turn iPod nano back on, hold down the Sleep/Wake button for a few seconds.

From: iPod nano (6th generation): Software update version 1.1 changes

http://support.apple.com/kb/HT4531

And if that doesn not quite cut the mustard, I would recommend restoring the device in iTunes.

Restoring iPod to factory settings

http://support.apple.com/kb/HT1339

Regards,

Sterling

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