Proofpoint blocking email

Same here. Submitted 2 false positive forms to proofpoint to remove an IP address and nobody responded. 10 days later I'm still waiting.

I'm also in the same boat. The record shows that my IP was blocked on 2011.

I have sent dozen of requests, I have called them, talked to sales, threat them and nothing has worked. I even talked to Apple tech support and they start requesting none sense info from me.

This is classic big company behavior: "Let's make money and screw everyone else!!!"

They are too preocupied blocking everybody and have completely forgotten about updating records and helping the other end.

Let's get together and fight these guys over the net. I'm willing to buy a the domain proofpointsucks.com it is available. We have to some how get the attention of these guys.

Any ideas???

I'm guessing, due to the lack of any attention to this thread by iCloud support, that iCloud doesn't care a lick about this.

Wrong. This is a user-to-user forum only. iCloud support are not here - that's why there's no response from them.

If you want a response from iCloud Support, contact them directly. Don't post on a end user forum.

Same boat here and with a brand new server and new IP. Every large corp is going to try to force independant website owners into using their BS email so people can snoop.

Horse Crap if you ask me.

E

And same here.

We got complaints from our customers about a week ago.

Tried to get delisted for several times. No response.

I found a lot of complaints on the web, even on proofpoint facebook page 🙂

I have constructed an email for our complaining customers with all links about the lack of support.

Maybe I can get someone to cancel their services with proofpoint 🙂

We have the same problem. One of our servers has been blacklisted by Proofpoint, for reasons best known to themselves. It has never sent any bulk mail. It is not listed on any other blocklists. And requests to get it unlisted have been ignored, just like everybody else's.

In some ways I'm not surprised, considering Proofpoint have bought SORBS (who were renowned for false positives and extreme intransigence and unhelpfulness).

Like the previous poster I would suggest to Apple that they reconsider their use of Proofpoint spam filtering.

Suggesting things to apple isn't done on this forum. It's done here: apple.com/feedback

For this issue, see: http://support.apple.com/kb/HT4899 (the false positives part)

I have the same exact situation as described by other's here. I manage a hosting company (with offices in Northern California, servers in Texas) but with one particular server which is indellibly blacklisted at ProofPoint with no rhyme or reason. I just got off the telephone with a very nice sounding man with sales at Proofpoint, he said he would escallate my de-listing request as urgent, but so far no response.

This particular server IP is on NO other RBLs as indiciated with the MXToolbox blacklist check, and the Senderbase.org reputation ranking is GOOD. Yet ProofPoint continues to block hundreds of email account users on this server from sending email to any mac.com address.

Further, we have extenisve, multi-layed security on this server with manifold protections applied to the email server specifically, and we have staff monitoring email transmission 24/7.

We have repeatedly requested that ProofPoint at least supply us with a header or something similar which would give us an indication of why this server was blocked, and what we could possibly do about it. Met only with silence, I am starting to get the feeling that ProofPoint has gotten deep into the hardened cop syndrome that says "everyone is a crook".

Apple Computers Inc. should know better, this is reflecting very bad on their company among hosting providers who may otherwise be strong advocates for their products. Speaking of which, purchased my first Mac in 1984 right after they went on sale, and we are very nearly an all Mac office here in the support department. However...

Wrong?! It says right at the top of the page:

Apple Support Communities > iCloud > icloud.com > Discussions

Pretty confusing, I would say, to be on the Apple Support page, but not connected to ANYONE at Apple. What is the point of clicking on the "Support" link?

No, it's pretty simple, not confusing.

What do you expect a user to user forum for apple products to include in its name? Microsoft?

As an ESP we have experienced the Proofpoint problem regarding delisting, and absolutely no feedback. Also i have posted a question on the Proofpoint Facebook website. Maybe if these problems gets into the light via Facebook, the motivation for action will be better.

Imp68 wrote:

Suggesting things to apple isn't done on this forum. It's done here: apple.com/feedback

For this issue, see: http://support.apple.com/kb/HT4899 (the false positives part)

Actually I can't find anywhere else to post something to the attention of apple.com. The link you provided has some interesting items, but they don't apply any resolution to the problem discussed in this thread.

Since the forum has "apple.com" in it's name, I'd hope that the Apple support people would have some interest in the discussions happening here. I hope they visit and make sure it's something they don't mind being identified with.

Since they are apparently ignoring the users who are already trying to get help, at least making some reference here will give us a chance to have some help from some users who might have become lucky and found a way to have their issue resolved. If someone has found a way to have it resolved, please share it with us.

I'm having the same problem.

Thanks in advance for any comments on this!

By the way, if I discover a solution I'll come back here and share it with the others who are finding this thread.

-- L. James

--

L. D. James

**********apollo3.com

<Email and Personal Information Edited by Host>

This forum is NOT APPLE SUPPORT ... it is a community of users providing support to each other ... "users helping other users" to solve problems that they can IMPLEMENT BY THEMSELVES.

If you need to have APPLE do something, you'll need to open up a trouble ticket with the OFFICIAL APPLE SUPPORT channel!

Apple Support

http://www.apple.com/support/

Contacting Apple

http://www.apple.com/contact/

Riduna73 wrote:

Like the previous poster I would suggest to Apple that they reconsider their use of Proofpoint spam filtering.

Then you you better go somewhere ... where APPLE IS ... if you want to say something to them!

Apple Support

http://www.apple.com/support/

Contacting Apple

http://www.apple.com/contact/