Q: I bought a audio book I was charged twice the book did not down load but say it is down loaded where do I go to get help with this ? Thank You Joyce

Have you checked to see whether it's in the Music app ? When you have audiobooks on an iPad you will get an Audiobooks option under the More button at the bottom of the Music app.

If it isn't, and it's not still waiting to download in the Downloads tab in the iTunes store app, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

When you do get the audiobook note that they are currently a one-time only download from the store (so they won't appear in the Purchased tab for re-downloading), so you may want to copy it from your iPad to your computer's iTunes via File > Devices > Transfer Purchases so that you can take a backup copy of it - it should copy over to the Books part of your iTunes library.